Sr. Manager/ AGM, Customer Lifecycle Management
Job Description
Title: Sr. Manager/ AGM, Customer Lifecycle Management
Company Name: Shohoz.com
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration/Masters in any discipline
Experience Requirements:
∎ At least 8 year(s)
Job Responsibilities:
∎ Lead the CLM team to ensure effective team performance
∎ Formulate, develop, implement and own the CLM strategy and program in order to contribute to revenue achievement, Churn control and market share
∎ Conduct market studies , analysis and forecasting to generate and/or evaluate new business opportunities
∎ Develop personalized digital and App offers by analyzing customers profile, values, propensity, potentiality, segments to ensure proper, instant and interactive personalized offer for every cohort
∎ Proactively identify of micro-campaign, up- / cross-sell opportunities and manage campaign execution and performance
∎ Manage retention programs that achieve churn and revenue improvement for customers of different cohorts
∎ Explore new opportunity and end-to-end responsibility from product development till launching
∎ Measure and report on all campaign results, partner with analytics on campaign targeting, offer management and reporting financial impacts on key initiatives
∎ Measuring Return on Investment and Pre/Post analysis of campaign
∎ Below the line communication of different customer segments based on customer behavior to increase revenue and customer engagement
∎ Develop upselling and cross selling strategy and implement data and voice segmented upselling and Cross selling initiatives
∎ Managing campaign Roadmap and Calendar
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Hands on experience in Data & Business Analysis
∎ Customer Retention and Customer Life Cycle Management
∎ Experience in Business Intelligence and Churn Management
∎ Experience in E-commerce/Telecommunication company
∎ Customer Centrality and Operational Excellence
Salary: Negotiable
Application Deadline: December 12, 2019
Company Information:
∎ Shohoz.com
∎ Address : House 55/B, Road 21, Banani, Dhaka 1213
∎ Web : https://www.shohoz.com/
∎ Business : Launched in 2014, Shohoz (which means ‘easy’ in Bengali) is one of the fastest growing startup companies in Bangladesh backed by renowned VC, Golden Gate Ventures of Singapore.
Shohoz.com is owned and operated by Shohoj Limited which is a leading food delivery, online ride-hailing and ticketing platform in Bangladesh, aims to make life “simplify” to the customers.
Our team of energetic and young professionals with deep expertise in E-Commerce, leave no stone unturned to provide you the best of services at minimal costs through our user friendly mobile app, dynamic webpage and a multi-lingual call center.
Category: Marketing/Sales
