Job Description
Title: Sr. Guest Relation Officer /Guest Relation Officer (Sr. GRO/ GRO)
Company Name: THE WAY DHAKA
Vacancy: --
Age: 22 to 28 years
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Embassies/Foreign Consulate, Hotel, Airline, Travel Agent, Transportation
∎ Freshers are also encouraged to apply.
Published: 24 Jun 2024
Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Business Studies (BBS)
Requirements:
Additional Requirements:
∎ Age 22 to 28 years
Responsibilities & Context:
∎ Welcome guests during check-in and giving a fond farewell to guest while checkout.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing guests, arrivals and departures.
∎ Coordinating and multi-tasking job duties in a busy environment.
∎ Should possess detailed information about the Hotel, city as well as the competition.
∎ Detailed information regarding arrivals and room requirements.
∎ Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.
∎ Greeting guests as they enter and exit the hotel.
∎ Providing information regarding the Hotel, town attractions, activities etc.
∎ Check on reservations, complete their pre-registration formalities.
∎ Allocate rooms to all arriving guests.
∎ Maintain up-to date information on room rates, current promotions, offers and packages
∎ Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
∎ Co-ordinate with housekeeping for clearing of rooms.
∎ Collect Guest feedback during guest departure along with his likes and dislikes.
∎ Perform basic cashier activities as and when required.
∎ Maintain guest lockers for safe custody.
∎ Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
∎ Give proper and complete handover to the next shift
∎ Should be able to handle all guests without bias or prejudice.
∎ Follow the house rules and policies laid down by the management.
∎ Adhere to strict staff grooming and hygiene standards.
∎ Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
∎ Good command of the English language is essential, both written and verbal
∎ Must possess strong organization time management skills, attention to detail.
∎ Must be guest service focused and a team player.
∎ Positive attitude and outgoing personality is essential.
∎ Ability to relate well to Hotel guests and employees.
∎ Professional in demeanour and presentation.
∎ Personable, enthusiastic, self-motivated and able to work independently.
∎ Observant, discriminating and detail-oriented
∎ Ability to understand and carry out oral and written instructions and request clarification when needed.
∎ Strong interpersonal and organizational skills.
∎ Maintain department work & associate on behalf of Front Office Manager in his absent.
∎ Check drivers overtime, work with the team as a team player.
∎ Welcome guests during check-in and giving a fond farewell to guest while checkout.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing guests, arrivals and departures.
∎ Coordinating and multi-tasking job duties in a busy environment.
∎ Should possess detailed information about the Hotel, city as well as the competition.
∎ Detailed information regarding arrivals and room requirements.
∎ Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.
∎ Greeting guests as they enter and exit the hotel.
∎ Providing information regarding the Hotel, town attractions, activities etc.
∎ Check on reservations, complete their pre-registration formalities.
∎ Allocate rooms to all arriving guests.
∎ Maintain up-to date information on room rates, current promotions, offers and packages
∎ Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
∎ Co-ordinate with housekeeping for clearing of rooms.
∎ Collect Guest feedback during guest departure along with his likes and dislikes.
∎ Perform basic cashier activities as and when required.
∎ Maintain guest lockers for safe custody.
∎ Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
∎ Give proper and complete handover to the next shift
∎ Should be able to handle all guests without bias or prejudice.
∎ Follow the house rules and policies laid down by the management.
∎ Adhere to strict staff grooming and hygiene standards.
∎ Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
∎ Good command of the English language is essential, both written and verbal
∎ Must possess strong organization time management skills, attention to detail.
∎ Must be guest service focused and a team player.
∎ Positive attitude and outgoing personality is essential.
∎ Ability to relate well to Hotel guests and employees.
∎ Professional in demeanour and presentation.
∎ Personable, enthusiastic, self-motivated and able to work independently.
∎ Observant, discriminating and detail-oriented
∎ Ability to understand and carry out oral and written instructions and request clarification when needed.
∎ Strong interpersonal and organizational skills.
∎ Maintain department work & associate on behalf of Front Office Manager in his absent.
∎ Check drivers overtime, work with the team as a team player.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 2)
Company Information:
∎ THE WAY DHAKA
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jun 2024
Category: Hospitality/ Travel/ Tourism
