Title: Sr. Executive/ Executive (Retail Sales)
Company Name: Next Online Ltd.
Vacancy: 4
Age: At least 22 years
Job Location: Dhaka, Dhaka (Gulshan)
Salary: Negotiable
Experience:
Built and maintain a successful relationship with customers.
Maintain composure and patience in face-off difficult customer situations.
Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
Outstanding customer service skills and a dedication to the customer service experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Adhering to Incident Management procedures.
Ability to prepare reports, documentation and provide formal training to users.
Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.
| University | Percentage (%) |
|---|---|
| National University | 6.71% |
| University of Dhaka | 4.59% |
| North South University | 2.83% |
| American International University Bangladesh (AIUB) | 2.47% |
| Independent University, Bangladesh | 1.77% |
| Govt. Titumir College | 1.41% |
| University of Barishal | 1.41% |
| Daffodil International University (DIU) | 1.41% |
| Northern University Bangladesh | 1.41% |
| Hajee Mohammad Danesh Science and Technology University | 1.41% |
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.15% |
| 31-35 | 13.07% |
| 36-40 | 4.95% |
| 40+ | 2.12% |
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.99% |
| 20K-30K | 58.16% |
| 30K-40K | 14.54% |
| 40K-50K | 4.61% |
| 50K+ | 0.71% |
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 31.45% |
| 0.1 - 1 years | 10.60% |
| 1.1 - 3 years | 22.61% |
| 3.1 - 5 years | 13.78% |
| 5+ years | 21.55% |