Title: Sr. Executive/ Executive (Retail Sales)
Company Name: Next Online Ltd.
Vacancy: 5
Age: Na
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
Published: 2025-07-20
Application Deadline: 2025-08-19
Education:
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Built and maintain a successful relationship with customers.
Maintain composure and patience in face-off difficult customer situations.
Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
Outstanding customer service skills and a dedication to the customer service experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Adhering to Incident Management procedures.
Ability to prepare reports, documentation and provide formal training to users.
Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.
| University | Percentage (%) |
|---|---|
| National University | 8.61% |
| University of Dhaka | 2.60% |
| North South University | 1.91% |
| Southeast University | 1.78% |
| Daffodil International University (DIU) | 1.78% |
| Bangladesh University of Business and Technology | 1.64% |
| Sonargaon University | 1.50% |
| Jagannath University | 1.37% |
| Dhaka College | 1.37% |
| Independent University, Bangladesh | 1.23% |
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 80.33% |
| 31-35 | 12.30% |
| 36-40 | 3.83% |
| 40+ | 1.37% |
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 41.39% |
| 20K-30K | 46.04% |
| 30K-40K | 9.70% |
| 40K-50K | 2.46% |
| 50K+ | 0.41% |
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 44.54% |
| 0.1 - 1 years | 12.30% |
| 1.1 - 3 years | 19.13% |
| 3.1 - 5 years | 10.11% |
| 5+ years | 13.93% |