Title: Sr. Executive/ Executive (Retail Sales)
Company Name: Next Online Ltd.
Vacancy: 5
Age: At least 22 years
Job Location: Dhaka, Dhaka (Gulshan)
Salary: Negotiable
Experience:
Built and maintain a successful relationship with customers.
Maintain composure and patience in face-off difficult customer situations.
Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
Outstanding customer service skills and a dedication to the customer service experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Adhering to Incident Management procedures.
Ability to prepare reports, documentation and provide formal training to users.
Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.
| University | Percentage (%) |
|---|---|
| National University | 12.14% |
| University of Dhaka | 5.78% |
| Eastern University | 2.31% |
| North South University | 2.31% |
| Daffodil International University (DIU) | 1.73% |
| BRAC University | 1.73% |
| Dhaka College | 1.73% |
| International University of Business Agriculture and Technology | 1.73% |
| American International University Bangladesh (AIUB) | 1.73% |
| Rajshahi University | 1.16% |
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.99% |
| 31-35 | 19.65% |
| 36-40 | 5.20% |
| 40+ | 1.16% |
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.39% |
| 20K-30K | 61.27% |
| 30K-40K | 13.29% |
| 40K-50K | 4.05% |
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 30.64% |
| 0.1 - 1 years | 8.67% |
| 1.1 - 3 years | 24.86% |
| 3.1 - 5 years | 13.87% |
| 5+ years | 21.97% |