Social Media Moderator

Job Description

Title: Social Media Moderator

Company Name: Leading edge

Vacancy: 02

Age: 22 to 32 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Lamps, Furniture, Interior Design

• Bachelor degree in any discipline

• 1 to 3 years
• The applicants should have experience in the following business area(s): Lamps, Furniture, Interior Design

• Age 22 to 32 years
• Only Female

• Customer Support, Convincing and Negotiation Skill.

• Proficient in MS Office Package and Good Typing Skill.

• Excellent verbal & written communication skills in both English and Bangla.

• Provide customer support through online communication.

• Respond promptly and professionally to user inquiries, comments, and feedback.

• Maintain social media and e-commerce platforms (Facebook, Instagram, Daraz).

• Maintain relationships with clients by providing information, and guidance; recommending new products; and recommending facilities and service improvements.

• Identify and report potential issues, including spam, harassment, and inappropriate content.

• Track and report on key metrics related to social media moderation.

• Work closely with the Digital Marketing team to ensure alignment of community feedback with content strategy.

•   Ensuring proper service and after-sales support to clients.

• Generate price quotations, sales reports, and customer info when necessary.

• Online sales generate.

• Taking customer feedback.

• Strong interpersonal skills.

• Other duties as assigned

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2