Service Support Analyst
Job Description
Title: Service Support Analyst
Company Name: Aus-Bangla Communications Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in EEE, CSE, ECE
∎ Skills Required: Communication skill, Customer relationship, Customer Support, Excellent verbal communication skills in English, MS Word/ Excel/ PowerPoint/ OneNote, Strong analytical ability
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Microsoft Excel, Project Management
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, IT Enabled Service
∎ Freshers are also encouraged to apply.
Job Context:
∎ At Aus-Bangla, we are currently seeking a motivated young professional to join our Service Support team. In this role, you will be the front-line service provider for database management and reporting tasks supporting our client in Australia.
∎ Our offer is a challenging and rewarding role in a friendly team environment with an exposure to international business processes and practices. Our office is centrally located in Dhanmondi (Road No. 8) close to public transport and all amenities.
Job Responsibilities:
∎ Regular database management activities, such as bill upload, database clean-up, optimization and reporting
∎ Logging and resolving tickets in a timely manner and capturing all relevant information from the clients
∎ Developing, coordinating & implementing processes and procedures to achieve optimal team workflow and meet quality assurance KPIs
∎ Understanding customer expectations and resolve client issues over the phone and in tickets
∎ Participating in projects and meetings as requested by manager and updating the team about meeting outcomes
∎ Adhering to company processes and achieving high levels of client satisfaction.
∎ Escalating outstanding problems that may impact ability to deliver on time
∎ Being the constructive influencer by being organized, proactive and reliable when it comes to following up information from internal and external sources
∎ Working as part of a collaborative team
Additional Requirements:
∎ Age at most 30 years
∎ Proficiency in verbal and written English.
∎ Experience with database and/or spreadsheet tools, including MS Excel.
∎ Strong analytical skills with an eye for detail.
∎ Exceptional client service, leadership and team-work skills
∎ Ability to work under pressure and priorities tasks effectively.
∎ Hands on experience in using Microsoft Office 365 suites.
∎ Preferably but not mandatory: work experience with overseas team, IT/Telecom experience.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Flexible way of work (work from home or office)
∎ 5 Working Days: Monday to- Friday.
∎ Performance bonus
∎ 15 days of Annual Leave
∎ 10 days of Sick Leave
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jan 2022
Company Information:
∎ 22 Jan 2022
∎ Aus-Bangla Communications Ltd.
∎ Address : House 15, Road 8, Dhanmondi, Dhaka-1209
∎ Web : www.aus-bangla.com
∎ Business : Aus-Bangla Communications (ABC) is a Business Process Outsourcing (BPO) firm based in Dhaka, Bangladesh.
At ABC, we strive to provide reliable, efficient and trustworthy services to exclusively Australian businesses. We endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value.
Category: IT/Telecommunication
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