Service Supervisor

Customer Service & Communication

• Greet and assist customers with service inquiries.

• Understand customer complaints and explain service processes clearly.

• Provide accurate service estimates and timelines.

• Ensure high customer satisfaction by resolving issues promptly.

Team Supervision

• Supervise mechanics and service staff.

• Assign daily tasks and monitor technician performance.

• Provide training and guidance to junior technicians.

Service Operations

• Oversee daily service operations and workflow.

• Ensure timely delivery of serviced bikes.

• Maintain quality control for all repair and maintenance work.

• Approve test rides after service completion.

Inventory & Tools Management

• Monitor stock levels of spare parts and lubricants.

• Coordinate with the inventory team for timely parts ordering.

• Ensure proper use and maintenance of tools and equipment.

Documentation & Reporting

• Maintain service records, job cards, and billing.

• Prepare daily, weekly, and monthly service reports.

• Record customer feedback and suggest improvements.

Health & Safety Compliance

• Ensure safety standards are followed in the workshop.

• Conduct regular checks for cleanliness and order.

Coordination

• Liaise with the sales and warranty departments.

• Communicate with vendors or manufacturers for technical support.

Technical Support

• Diagnose complex technical issues and support the team in resolving them.

• Stay updated on new models, service techniques, and tools.