Service Supervisor

Job Description

Title: Service Supervisor

Company Name: M/s. Nazmul Traders

Vacancy: 1

Age: 23 to 35 years

Job Location: Gazipur (Sreepur)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Shop/Showroom
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Shop/Showroom
• Freshers are also encouraged to apply.

• Age 23 to 35 years
• Only Male

1. Customer Service & Communication

   • Greet and assist customers with service inquiries.

   • Understand customer complaints and explain service processes clearly.

   • Provide accurate service estimates and timelines.

   • Ensure high customer satisfaction by resolving issues promptly.

2. Team Supervision

   • Supervise mechanics and service staff.

   • Assign daily tasks and monitor technician performance.

   • Provide training and guidance to junior technicians.

3. Service Operations

   • Oversee daily service operations and workflow.

   • Ensure timely delivery of serviced bikes.

   • Maintain quality control for all repair and maintenance work.

   • Approve test rides after service completion.

4. Inventory & Tools Management

   • Monitor stock levels of spare parts and lubricants.

   • Coordinate with the inventory team for timely parts ordering.

   • Ensure proper use and maintenance of tools and equipment.

5. Documentation & Reporting

   • Maintain service records, job cards, and billing.

   • Prepare daily, weekly, and monthly service reports.

   • Record customer feedback and suggest improvements.

6. Health & Safety Compliance

   • Ensure safety standards are followed in the workshop.

   • Conduct regular checks for cleanliness and order.

7. Coordination

   • Liaise with the sales and warranty departments.

   • Communicate with vendors or manufacturers for technical support.

8. Technical Support

   • Diagnose complex technical issues and support the team in resolving them.

   • Stay updated on new models, service techniques, and tools.