Service Manager-Shakti Training & Research Center, Savar

Job Description

Title: Service Manager-Shakti Training & Research Center, Savar

Company Name: Shakti Foundation for Disadvantaged Women.

Vacancy: 01

Age: At most 45 years

Job Location: Dhaka (Savar)

Salary: Tk. 30000 - 60000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Training Institutes, Hotel

• Bachelor of Fine Arts (B.F.A) in Hospitality Management

• At least 5 years
• The applicants should have experience in the following business area(s): Training Institutes, Hotel

• Age At most 45 years

Shakti Foundation, is seeking a highly qualified and experienced Service Manager to join our service delivery team for Shakti Training & Research Center, Savar. The ideal candidate will be a dynamic professional with a strong background in hospitality operations, capable of ensuring guest/trainee/trainer experiences, operational excellence, and sustainable growth.

• Oversee and manage all aspects of training center operations, including Front Office, Housekeeping, Maintenance, Sales & Marketing, Security & Safety, and Cleanliness, Pest control & Laundry Services, ensuring seamless coordination across departments/sections.

• Develop and implement strategic plans to enhance guest/trainee/trainer satisfaction and maintain smooth delivery of services.

• Maintain high-quality service standards while ensuring compliance with organizational policies and industry regulations.

• Train and mentor staff to improve productivity and service quality through structured daily, weekly, and monthly programs.

• Monitor financial performance, implement cost-control measures, and drive revenue growth.

• Build and sustain strong relationships with guests, trianee, trainers, vendors, and key stakeholders.

• Ensure all facilities comply with government regulations, health, and safety standards.

• Controlling the stock of cooking ingredients and food by purchasing, ensuring timely marketing and removal of expired or spoiled food

• Conduct smooth training, Workshops, Meetings, Seminars and ensure all the necessary facilities related with this.

• Receiving and forwarding documents received regarding recruitment organized by the HR Department.

• Preparing monthly and annual financial reports (income statements).

• T/A,Mobile bill,Tour allowance,Provident fund,Gratuity
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 3