Service Coordinator

Job Description

Title: Service Coordinator

Company Name: Singer Bangladesh Limited

Vacancy: --

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile
• Freshers are also encouraged to apply.

• Bachelor in Engineering (BEngg)

• At least 1 years
• The applicants should have experience in the following business area(s): Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile
• Freshers are also encouraged to apply.

• Age At most 35 years

Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.

Job Responsibility:

1. Monitor service quality and customer feedback to identify areas for improvement.
2. Provide technical support for customers generally via the phone and also on-site whenever necessary.
3. Schedule service appointments and manage the service calendar.
4. Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
5. Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
6. Ensure all service documentation is completed accurately and promptly.
7. Based on customer queries, create job orders and close them upon completion with a proper solution.
8. Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
9. Claim the RMA (supplier warranty) for LED panels & compressors.
10. Maintain an accurate inventory of spare parts and service tools.
11. Prepare and maintain service records and reports.
12. Ensure compliance with company policies and procedures in all service center operations.

• Performance bonus,Profit share,Provident fund,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

LFA