Senior Travel Consultant sales and marketing

Job Description

Title: Senior Travel Consultant sales and marketing

Company Name: TUAN Group

Vacancy: 1

Age: At least 34 years

Job Location: Dhaka

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Travel Agency

• Bachelor/Honors

• 3 to 6 years
• The applicants should have experience in the following business area(s): Travel Agency

• Age At least 34 years
• Only Male

Candidates should have:Practical knowledge of GDS such as Amadeus, Sabre, or Galileo/Travelport.Experience working with B2B ticketing portals/consolidators.Strong understanding of international and domestic airline reservation procedures.Good knowledge of fare rules, reissue, refund, cancellation, baggage, and ticketing policies.Ability to prepare accurate and competitive flight quotations.Strong sales and customer-conversion skills.Good communication skills in Bangla and English.Basic knowledge of visa and international travel requirements will be an advantage.Good computer skills, including MS Office, email, and online communication tools.Ability to work under pressure and handle multiple customer inquiries efficiently.Professional attitude, honesty, responsibility, and strong customer-service mindset.

Tuan Tours & Travels is looking for an experienced and customer-focused Senior Travel Consultant / Ticketing & Reservation Executive to join our growing travel business. The ideal candidate should have practical experience in international and domestic air ticketing, reservation, fare quotation, B2B ticketing platforms, and customer handling.

We are particularly looking for someone who can independently handle customer inquiries, prepare competitive quotations, convert leads into bookings, and coordinate effectively with airlines and B2B ticketing suppliers.
Handle domestic and international air ticket inquiries, reservations, and bookings.

1. Search and compare airfares to provide customers with competitive flight options.

2. Prepare professional flight quotations according to customer requirements.

3. Handle reservations through GDS and/or B2B airline ticketing platforms.

4. Maintain PNRs and monitor booking deadlines, ticketing time limits, and schedule changes.

5. Handle ticket issuance in coordination with authorized B2B suppliers.

6. Process and coordinate ticket reissue, date changes, cancellations, refunds, and void requests.

7. Understand airline fare rules, baggage policies, penalties, transit requirements, and ticket conditions.

8. Communicate with airlines, consolidators, and B2B ticketing partners when required.

9. Respond promptly to customer inquiries through phone, WhatsApp, Facebook, email, and office visits.

10. Follow up with prospective customers and convert inquiries into confirmed sales.

11. Maintain proper records of bookings, payments, quotations, and customer information.

12. Coordinate with the Tour & Visa team when customers require complete travel solutions.

13. Provide professional pre-sales and after-sales customer support.

14. Build and maintain long-term relationships with individual and corporate customers.

15. Achieve assigned monthly sales and booking targets.