Travel Sales & Customer Relationship Executive

Job Description

Title: Travel Sales & Customer Relationship Executive

Company Name: TUAN Group

Vacancy: 1

Age: 24 to 38 years

Job Location: Dhaka, Dhaka (Farmgate)

Salary: Tk. 13000 - 22000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency

• Age 24 to 38 years

Excellent communication and convincing skills.Strong sales negotiation and customer-handling abilities.Proven ability to convert inquiries into confirmed bookings.Practical knowledge of the travel and tourism industry.Experience handling Facebook, Messenger, and WhatsApp sales inquiries.Strong follow-up and customer relationship management skills.Ability to work independently and achieve monthly sales targets.Good command of Bangla and English.Basic computer knowledge, including MS Excel, Google Sheets, and email communication.Positive attitude, professional behavior, and a customer-focused mindset.Ability to work under pressure and manage multiple leads simultaneously.Candidates with an existing customer network in the travel industry will receive additional preference.

Tuan Tours & Travels is seeking a smart, confident, experienced, and target-oriented Travel Sales & Customer Relationship Executive to join our growing team.

We are looking for a candidate with proven experience in the travel and tourism industry who can effectively communicate with potential customers, handle incoming inquiries, follow up with leads, and convert them into confirmed bookings.

The selected candidate will be responsible for managing leads generated through Facebook, WhatsApp, Messenger, website, phone calls, and other marketing channels.

The primary objective of this position is to convert customer inquiries into actual sales and generate revenue for the company.

Key Responsibilities

Lead Management & Sales Conversion

• Handle incoming leads generated through Facebook Ads, Messenger, WhatsApp, website, and phone calls.

• Contact prospective customers promptly through phone calls, messages, and email.

• Understand customers' travel requirements, budgets, preferred destinations, and travel dates.

• Convert potential leads into confirmed bookings through effective communication, negotiation, and follow-up.

• Follow up consistently with interested customers until booking confirmation or lead closure.

• Maintain proper records of leads, customer communications, quotations, and booking status.

• Identify potential sales opportunities and maximize conversion rates.

Travel Sales & Customer Consultation

• Promote and sell domestic and international air tickets, tour packages, visa assistance, and hotel reservations.

• Explain available travel packages, prices, inclusions, exclusions, and booking conditions.

• Coordinate with Ticketing, Tour Operations, and Visa Processing teams to obtain accurate quotations.

• Prepare and share professional quotations with customers.

• Negotiate with customers within approved pricing guidelines.

• Encourage customers to confirm bookings and complete payments.

• Identify opportunities for upselling and cross-selling additional travel services.

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers.

• Provide professional customer support through phone, WhatsApp, Messenger, and email.

• Maintain regular follow-ups with potential and existing clients.

• Handle customer objections, concerns, and complaints professionally.

• Encourage repeat bookings and customer referrals.

• Maintain an updated customer database and CRM records.

Sales Performance & Reporting

• Achieve assigned monthly sales and lead-conversion targets.

• Maintain daily lead and follow-up reports.

• Track the number of inquiries, quotations, confirmed bookings, and successful conversions.

• Submit daily and monthly sales performance reports to management.

• Coordinate with the Digital Marketing team to improve lead quality and conversion performance.

• Identify reasons for lost sales and recommend improvements.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

candidates will get incentive based on his/her performance