Senior Executive - IT (Infrastructure & Network Support)

Job Description

Title: Senior Executive - IT (Infrastructure & Network Support)

Company Name: Shanta Holdings Ltd.

Vacancy: 1

Age: At least 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years

• Bachelor’s degree in Computer Science, Information Technology or a related field from any reputed public or private university.

• 3 to 5 years

• Age At least 28 years

• At least 2 years of experience coordinating vendors or supervising support resources.

• Technical Proficiency: Strong knowledge of Windows Server, Microsoft 365, networking (TCP/IP, DNS, DHCP, VPN, LAN/WAN), and basic firewall/switch/router configuration.

• IT Support: Experience in end-user support, IT infrastructure, endpoint management, and incident resolution within SLAs.

• Problem-Solving: Strong troubleshooting and root cause analysis skills across hardware, software, network, and infrastructure issues.

• Communication: Clear communication skills with technical and non-technical users, internal teams, and vendors.

• Ownership & Coordination: Ability to independently manage assigned IT areas, coordinate vendors/support resources, and maintain documentation.

• Adaptability: Willingness to learn new technologies and adapt to changing IT requirements.

• Provide Level 1 and Level 2 IT support for desktops, laptops, printers, scanners, IP phones, and other peripherals.

• Install, configure, troubleshoot, and maintain Windows operating systems and business applications.

• Administer Microsoft 365 services, Azure portal, including Outlook, Teams, OneDrive, SharePoint, and user account management.

• Monitor and maintain LAN, WAN, Wi-Fi, VPN connectivity, and network devices.

• Support Windows Server administration, file sharing, backup, and disaster recovery operations.

• Own day-to-day coordination with vendors and service providers for hardware, software, ISP and infrastructure support, including service-level follow-up.

• Maintain IT asset inventory, software licensing, and documentation.

• Ensure endpoint security through antivirus management, patch management, and compliance with IT security policies.

• Prepare technical documentation, SOPs, user manuals and periodic service reports for management review.

• Supervise and provide technical direction to contractual support resources, ensuring consistency of process and quality of output.

• Plan and execute IT infrastructure implementation, upgrades and preventive maintenance activities.

• Contribute to infrastructure automation, digitization and continuous improvement initiatives under the direction of the Head of IT & Digital Transformation.

• Provident fund,Weekly 2 holidays,Gratuity,Insurance
• Salary Review: Yearly