Senior Executive (Front Desk)

Job Description

Title: Senior Executive (Front Desk)

Company Name: Hotel Cox West Inn

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• Diploma in Hotel Management will be given preference

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

• Only Male

• Should be fit and energetic

• Strong communication and interpersonal skills

• Should be honest and loyal

• Must have problem-solving skill

Responsibilities & Context:

• Duties include meeting and greeting guests ensuring the highest standards of guest care and attention

• Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest

• Respond to guest enquiries in a professional manner via telephone and email

• Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests.

• To conduct preliminary investigation and timely report to the authority regarding any desirable or undesirable incident.

• Maintain good relations with emergency services, police, ambulance and fire services.

• Always be prepared to deal with any emergency.

• Receive letters, packages etc. and distribute them

• Keep updated records and files

• To engage in any work as assigned by senior management.

• Attractive salary package

• Free accommodation facilities

• Food facilities are fully subsidized