Senior Customer Service Executive

Job Description

Title: Senior Customer Service Executive

Company Name: Career Paths Dhaka

Vacancy: 10

Age: 18 to 40 years

Job Location: Dhaka (Banani, DOHS Mohakhali)

Salary: Negotiable

Experience:

• At least 2 years
• Freshers are also encouraged to apply.

• At least 2 years
• Freshers are also encouraged to apply.

• Age 18 to 40 years

• Be presentable.
• Must be skilled in Excel.
• Must have expertise in CRM software.
• Relevant experience will be prioritized.
• Fluent in English.
• A good IELTS Score is preferable.

Skills Required:

• Client Communication
• Client Management
• Education Research
• Report Writing and Computer skills.
• Excel in communication
• Problem-solving, and multi-channel support
• Grow in a positive, team-oriented environment!

• Ensure exceptional customer experiences Handle inquiries and resolve issues promptly.
• Communicate effectively to meet customer needs.
• Thrive in a fast-paced environment.
• Contribute to a customer-centric approach.
• Uphold service standards.
• Foster positive client relationships.
• Greet and register students arriving at the office.
• Research and stay informed about our products and services.
• Submit applications on behalf of clients.
• Ensure prompt and effective communication with clients.
• Address client inquiries and provide comprehensive information.
• Maintain detailed records of client interactions and transactions.
• Handle and resolve client complaints or concerns.
• Demonstrate strong interpersonal and communication skills.
• Ensure efficient and effective interactions with people.
• Uphold a high standard of customer service.
• Contribute to a positive and welcoming office environment.

Salary Review: Yearly Performance bonus as per company rules. Festival Bonus: (As per company policy)