Room Attendant

Job Description

Title: Room Attendant

Company Name: ASCOTT The Residence Ltd.

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Diploma in Hospitality Management(6 month/1 year/4 years)

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Housekeeping
∎ The applicants should have experience in the following business area(s): Hotel

Job Responsibilities:
∎ Enters and prepares the room for cleaning.
∎ Dusts the room and furniture.
∎ Replenishes guestroom and bath supplies.
∎ Cleans the bathroom.
∎ Cleans the closet.
∎ Vacuums and racks the carpet.
∎ Checks and secures the rooms.
∎ Replenish amenities according to the operational standards.
∎ Deliver and retrieve items on loan to guests e.g. iron and ironing boards
∎ Ensure security of guest rooms and privacy of guests
∎ Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
∎ Cleans guest bathroom/bedroom/floor corridor.
∎ Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
∎ Maintain positive guest relations at all times.
∎ Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
∎ Resolve guest complaints, ensuring guest satisfaction.
∎ Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
∎ Empty trash containers and ashtrays.
∎ Remove all dirty terry and replace with the clean par to the designated layout.
∎ Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
∎ Replace facial, toilet tissue and bathroom amenities in correct amount and location.
∎ Inspect condition of bathrobes and replace soiled/damaged ones.
∎ Remove dirty bed linen and make up bed with clean linen.
∎ Replace laundry bags and slips.
∎ Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
∎ Dust and polish all furniture.
∎ Realign furniture to the floor plan.
∎ Responsible for replenishment of guest complimentary water.
∎ Responsible for the cleanliness and maintenance of his work area.
∎ Responsible for the Hotel property in the work area.
∎ Attends to guest calls, guest requests /guest complaints in the area assigned to him.
∎ Authorize to enter in guestrooms for cleaning and providing turn down services as per requirement.
∎ Responsible for following the standard operating procedures.
∎ Responsible for achieving and exceeding the guest satisfaction score.
∎ Update status of rooms cleaned on assignment sheet.
∎ Return and restock cart at end of shift.

Additional Requirements:
∎ Age 20 to 35 years
∎ English language proficiency

Salary:
∎ Negotiable
∎ Monthly Service Charge

Compensation & Other Benefits:
∎ Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy all other benefits will be entitle

Job Source: Bdjobs.com Online Job Posting

Application Deadline: April 22, 2019

Company Information:
∎ ASCOTT The Residence Ltd.
∎ Address : House # 13, Road # 08, Block # K, Baridhara, Gulshan # 1212.
∎ Web : www.ascottdhaka.com
∎ Business : Hotel

Category: Hospitality/ Travel/ Tourism

Read Before Apply: Housekeeping Room Attendant or related experience people can apply only