Responsible- Customer Service

Job Description

Title: Responsible- Customer Service

Company Name: Singer Bangladesh Limited

Vacancy: --

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile

• Bachelor in Engineering (BEngg)
• Bachelor of Science (BSc)

• At least 3 years
• The applicants should have experience in the following business area(s): Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile

• Age At most 35 years

Background: The Responsible – Customer Experience oversees the full operations of a service center, ensuring superior customer service, efficient repair turnaround, and strong coordination between field teams, service partners, and internal stakeholders. The role ensures seamless after-sales service delivery for Home Appliance & Consumer Electronics products, driving customer satisfaction, operational excellence, and brand reputation.

Job Responsibility:

• Oversee daily service center operations, including job intake, job allocation, repair workflow, spare parts handling, and service documentation.

• Lead technicians, service coordinators, and support staff at the service center.

• Act as the focal point person for all customer-facing matters at the service center.

• Monitor service quality and customer feedback to identify areas for improvement.

• Schedule service appointments and manage the service calendar.

• Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.

• Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.

• Ensure all service documentation is completed accurately and promptly.

• Based on customer queries, create job orders and close them upon completion with a proper solution.

• Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.

• Claim the RMA (supplier warranty) for LED panels & compressors.

• Maintain an accurate inventory of spare parts and service tools.

• Prepare and maintain service records, daily/weekly service center reports, service related KPIs.

• Ensure compliance with company policies and procedures in all service center operations.

• Performance bonus,Profit share,Provident fund,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

LFA