Job Description
Title: Reservation Supervisor
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Communication, Computer System, Guest satisfaction, Online Booking, Reservation System
Experience Requirements:
∎ 6 to 8 year(s)
∎ The applicants should have experience in the following area(s):
Communication, Customer Relation, Goal Oriented, team work
∎ The applicants should have experience in the following business area(s):
Resort, Hotel, Airline
Job Responsibilities:
∎ Identifies new reservations sales business to achieve personal and property revenue goals.
∎ Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
∎ Closes the best opportunities for the property based on market conditions and property needs.
∎ Monitors same day selling procedures to maximize room revenue and control property occupancy.
∎ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
∎ Responds to incoming reservations sales opportunities for the property that are outside parameters of the hotel.
∎ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Uses sales resources and administrative/support staff effectively.
∎ Assists in monitoring group reservation forecast data.
∎ Coordinates with sales and Convention Services to process rooming lists and reservation cards.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Assists with monitoring accuracy of reservation sales orders within tracking systems.
∎ Tracks no-show reservations and processes charges as needed.
∎ Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
∎ Manages wait list and prioritizes order of wait list contacts to be made.
∎ Prepares work and maintenance orders.
∎ Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
∎ Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
Additional Requirements:
∎ Age at least 30 years
∎ Both males and females are allowed to apply
∎ Should have good analytical ability and high-level professional integrity.
∎ Must have a pleasant personality and be well-groomed.
∎ Written, spoken and reading proficiency in the English & Bengali language
∎ Able to work under pressure and handle multitasking activities
∎ Should have a "Can Do Attitude".
∎ Ready to work extra hours irrespective of Duty schedule based on emergency situations.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Aug 2023
Company Information:
∎ 18 Jul 2023
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Address : Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Category: Hospitality/ Travel/ Tourism
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