Job Description

Title: Reservation Executive

Company Name: Kaalmegha Country Club & Resort

Vacancy: --

Age: At least 18 years

Job Location: Dhaka (Gulshan)

Salary: --

Experience:

• 2 to 4 years

• Bachelor of Business Administration (BBA) in Hospitality Management
• Bachelor of Business Administration (BBA) in Marketing

• 2 to 4 years

• Age At least 18 years

Skills Required:

• Guest service, resorts, Reservation Management

Experience Requirements

• The applicants should have experience in the following business area(s): Resort/Hotel

Additional Requirements

• Strong communication and interpersonal skills Excellent organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• A positive and friendly attitude.
• Experience in the hospitality industry, particularly in reservations, is preferred.

Kaalmegha Country Club & Resort is looking for Reservation Executive

Job Summary:

A Reservation Executive at a resort is responsible for managing and processing guest reservations. This includes handling inquiries, booking accommodations, and providing excellent customer service. The goal is to maximize room occupancy and revenue while ensuring guest satisfaction.

Key Responsibilities:

Reservation Management:

• Handle all reservation requests efficiently via phone, email, online travel agencies (OTAs), and walk-ins.
• Confirm reservations and send confirmation emails to guests.
• Manage reservation modifications, cancellations, and no-shows.

Guest Service:

• Provide excellent customer service by answering guest questions and resolving issues promptly.
• Offer personalized recommendations on room types, dining options, and resort activities.
• Upsell additional services and packages to maximize revenue.

Reporting:

• Generate accurate and timely reports on reservation statistics, occupancy rates.
• Analyze data to identify trends and opportunities for improvement.

Administrative Tasks:

• Maintain accurate records of reservations, guest information, and correspondence.
• Assist with other administrative tasks as required, such as data entry and filing.
• Promptly resolve any reservation discrepancies or guest complaints prior to arrival.
• Generate daily, weekly, and monthly reservation reports for management review.