Receptionist & Customer Service Associate

Job Description

Title: Receptionist & Customer Service Associate

Company Name: BaZoomed

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

Published: 2025-09-29

Application Deadline: 2025-10-29

Education:

Requirements:

Skills Required: Customer Relations,Customer Service,Customer Service Management,Customer Support through Phone,Messaging,Receptionist/ Front Desk,Reciptionist,Sales target, Customer Service,Whats app

Additional Requirements:

Responsibilities & Context:

We are looking for a smart, professional, and customer-focused individual to join our team as a Receptionist & Customer Service Associate. The selected candidate will be the first point of contact for patients/clients and will ensure smooth front-desk operations, excellent service delivery, and positive customer experience.

Job Responsibilities

• Greet patients/clients warmly and ensure a welcoming environment.

• Manage inbound/outbound phone calls, WhatsApp, and email communications.

• Schedule, confirm, and manage appointments through the booking system.

• Follow up with patients for reminders, feedback, and after-service care.

• Maintain patient records and ensure accuracy of all data.

• Assist patients with service information, pricing, offers, and packages.

• Collect payments, issue receipts, and reconcile daily transactions.

• Keep the reception area neat, professional, and presentable at all times.

• Coordinate with doctors/therapists/dental staff for smooth patient flow.

• Handle queries and resolve complaints politely, escalating when necessary.

• Support customer engagement and marketing initiatives (feedback forms, loyalty programs, social media responses).

• Provide general administrative support as required.

Employment Status

• Full-time

Educational Requirements

• Minimum HSC/A-Level; Bachelor’s degree in Business, English, Hospitality, or related field preferred.

Experience Requirements

• 1–2 years of experience in receptionist, customer service, or front-desk roles.

• Experience in healthcare, wellness, hospitality, or beauty/cosmetics industry will be considered an advantage.

Additional Requirements

• Age: 20–32 years (female candidates encouraged to apply).

• Excellent communication skills in Bangla & English.

• Strong interpersonal and customer handling skills.

• Proficiency in MS Office, Google Workspace, and appointment scheduling software.

• Presentable, polite, and professional in appearance.

• Ability to multitask and work under pressure.

• Willing to work evenings and weekends as needed.

Job Location

• Dhaka (Gulshan/Banani/Baridhara area)

Compensation & Benefits

• Competitive salary.

• Performance-based incentives.

• Professional training & career development opportunities.

• Friendly and modern work environment