Online Sales & Customer Service Executive
Job Description
Title: Online Sales & Customer Service Executive
Company Name: Shilpaholic
Vacancy: 1
Age: 20 to 35 years
Job Location: Dhaka (Uttara Sector 14)
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Boutique/ Fashion, Healthcare/Lifestyle product, Online Retail Startup
- Freshers are also encouraged to apply.
Published: 2026-06-23
Application Deadline: 2026-06-27
Education:
- Bachelor/Honors
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Boutique/ Fashion, Healthcare/Lifestyle product, Online Retail Startup
- Freshers are also encouraged to apply.
Skills Required: Communication and interpersonal skill,Creative Thinking and Multitasking,Digital Content Development,Leadership,Reporting and Documentation,Social Media Management
Additional Requirements:
- Age 20 to 35 years
Responsibilities & Context:
About Shilpaholic
Shilpaholic is a growing modest fashion and lifestyle brand specializing in ready-made and custom-designed apparel. We are looking for a customer-focused and energetic female professional to support our online sales operations and customer engagement activities.
Position Summary
The Online Sales & Customer Service Executive will manage customer inquiries, orders, and communications across digital platforms. The role involves driving online sales, resolving customer concerns, handling customer calls, and supporting digital marketing campaigns to ensure an excellent customer experience.
Key Responsibilities:
Manage customer inquiries, orders, and sales through Facebook, Instagram, WhatsApp, and other digital platforms.
Convert online inquiries into sales through effective communication and product recommendations.
Handle customer calls, complaints, and after-sales support professionally and promptly.
Process and track customer orders while coordinating with inventory, production, and delivery teams.
Respond to comments, messages, and leads generated from digital marketing campaigns.
Assist in the execution and monitoring of online promotional campaigns and sales activities.
Maintain strong customer relationships to ensure satisfaction and encourage repeat purchases.
Prepare and maintain accurate records of customer interactions, orders, and sales activities.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
