Officials for Digital Financial Inclusion Division

Job Description

Title: Officials for Digital Financial Inclusion Division

Company Name: A Leading Private Commercial Bank

Vacancy: --

Age: At most 45 years

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 45 years

• Experience Requirements

• Minimum 02 years of experience in the following business areas: Digital Financial Inclusion service, ADC, MFS, Brand Communication, Content Creation, IT enabled financial Service, Call Center, Service Quality, Web Media, E-Commerce, Digital Marketing.

• Additional Requirements:

• Strong communication and organizational skills.

• Proven ability to manage teams and drive operational excellence.

• Age – Maximum 45 Years as of May 15, 2026.

A Leading Private Commercial Bank is looking for Experienced Officials for the following post

Job Title: Officials for Digital Financial Inclusion Division

Employment Status: Permanent and Contractual positions.

Job Requirements:

• Digital Financial encompasses a broad and diverse range of the Bank’s operations; therefore, applicants for this position are expected to possess expertise in any of the following areas:

• Alternative Delivery Channel (ADC): Oversee and optimize ADC operations (ATM, CRM, POS, kiosks) to ensure seamless, secure, and efficient customer transactions.

• Mobile Banking App: Manage and enhance the mobile banking application to improve user experience, functionality, and customer engagement.

• Mobile Financial Services: Oversee mobile financial services operations to drive digital transactions, financial inclusion, and service accessibility.

• Internet Banking: Ensure smooth operation, security, and continuous improvement of internet banking services for retail and corporate users.

• e-KYC Platform: Supervise the e-KYC process to ensure accurate, compliant, and efficient digital customer onboarding.

• Brand Communication: Develop and execute consistent brand communication strategies across all channels to strengthen brand identity and visibility.

• Digital Marketing: Plan and execute data-driven digital marketing campaigns across multiple online channels including social media platforms Facebook, Instagram, WhatsApp, LinkedIn, Google, YouTube, X to enhance brand visibility, drive customer acquisition, and achieve business growth objectives.

• Content creation Create and manage high-quality, engaging content across digital platforms to strengthen brand presence and effectively communicate key messages to target audiences

• Call Center: Monitor and manage call center operations to ensure prompt, professional, and customer-centric service delivery.

• Service Quality: Implement and maintain service quality standards to enhance customer satisfaction and overall banking experience.

• Competitive compensation and benefits package.

• A dynamic and supportive work environment.