Officer - Customer Relations

Job Description

Title: Officer - Customer Relations

Company Name: United Healthcare Services Limited

Vacancy: 5

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital

• Ensure effective and smooth co-ordination between consultant and the out patient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), speciality with quality service in line with UHSL policies.

• Greet all guests with appropriate manners & curtness and arrange pre-consultation requirements as necessary

• Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations

•  Guide the patients regarding investigation, medication & follow-up visit.

• Update respective consultant(s) regarding patient’s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient

•  Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant

• Manage, plan and schedule patient’s appointment / cancellation aligned with centralised on-line appointment calendar

• Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.

• Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from UHSL

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Medical Benefits