Officer, Call Center, Alternate Banking Channels
Job Description
Title: Officer, Call Center, Alternate Banking Channels
Company Name: BRAC Bank PLC
Vacancy: --
Location: Anywhere in Bangladesh
Published: 10 Jun 2024
Education:
∎ Bachelor’s degree from any UGC-approved university with a satisfactory academic track record
Requirements:
Additional Requirements:
∎ Pro-active, problem solver, positive attitude and customer centric mindset
∎ Having good command in presentation and negotiating skills.
∎ Ability to work in a team under roster.
∎ Having basic computer knowledge with MS Office.
∎ Previous customer service experience will be an added advantage.
∎ Pro-active, problem solver, positive attitude and customer centric mindset
∎ Having good command in presentation and negotiating skills.
∎ Ability to work in a team under roster.
∎ Having basic computer knowledge with MS Office.
∎ Previous customer service experience will be an added advantage.
Responsibilities & Context:
∎ Responsible to act on instructions (query /request/ complaint/ feedback) made by the customer in Call Center through incoming and outgoing calls with satisfactory resolutions
∎ Responsible for identifying customers’ needs, clarify information, research every issue, and provides solutions and/or alternatives
∎ Responsible to build sustainable relationships and engage customers by taking the extra mile
∎ Responsible for adhering quality, office adherence, KPI related guidelines and meet personal or team’s qualitative & quantitative targets
∎ Responsible to adhere and support company/departmental process, policies and practices.
∎ Seize opportunities to upsell products when arise
∎ Having a positive mindset to deliver other duties as assigned
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank's aspiration towards becoming the best bank in the country.
∎ BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Alternate Banking Channels Division:
∎ KEY RESPONSIBILITIES:
∎ Responsible to act on instructions (query /request/ complaint/ feedback) made by the customer in Call Center through incoming and outgoing calls with satisfactory resolutions
∎ Responsible for identifying customers’ needs, clarify information, research every issue, and provides solutions and/or alternatives
∎ Responsible to build sustainable relationships and engage customers by taking the extra mile
∎ Responsible for adhering quality, office adherence, KPI related guidelines and meet personal or team’s qualitative & quantitative targets
∎ Responsible to adhere and support company/departmental process, policies and practices.
∎ Seize opportunities to upsell products when arise
∎ Having a positive mindset to deliver other duties as assigned
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Apply Procedure:
Hard Copy:
∎ BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the coworkers and the community we work in, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion as a disqualification of candidature.
∎ If you are interested in taking up the challenge, please
∎ https://bracbank.taleo.net/careersection/external/jobsearch.ftl?lang=en
∎ Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
∎ BRAC Bank does not charge any fee at any stage of the recruitment process.
∎
Company Information:
∎ BRAC Bank PLC
∎ Anik Tower (Level-9), 220/B, Tejgaon Gulshan Link Road, Dhaka-1208
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.
Address::
∎ Anik Tower (Level-9), 220/B, Tejgaon Gulshan Link Road, Dhaka-1208
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Jun 2024
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com
Deadline Expired on 22nd Jun 2024
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