Officer/ Associate Manager, E-commerce, Merchant Acquiring

Job Description

Title: Officer/ Associate Manager, E-commerce, Merchant Acquiring

Company Name: BRAC Bank PLC

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: --

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors
• Masters

• Graduation/Post-graduation from a UGC-approved university with a satisfactory academic track record, preferably in Business, Finance or a related field.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 25 years

• 3–5 years of experience in e-commerce, merchant acquiring, digital payments, fintech, banking or related industries.

• Prior experience in payment gateway business, merchant management, or digital commerce operations will be preferred.

• Strong knowledge of e-commerce acquiring and digital payment ecosystems.

• Knowledge of payment gateways, cards, QR payments, and online transaction flows.

• Strong, demonstrated working knowledge of MS Office.

• Strong analytical and reporting skills.

• Effective communication and interpersonal skills.

• Customer-centric, self-motivated, a team player, and capable of meeting deadlines.

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard-bearer of good governance, ethics, and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank PLC is currently seeking a highly motivated, intelligent, and purpose-driven professional to join its Retail Banking Division in the following position:

KEY RESPONSIBILITIES:

• Identify, acquire, and onboard new e-commerce merchants across various industry segments.

• Maintain strong relationships with existing merchants to drive business growth and retention.

• Conduct regular business reviews with merchants to analyse transaction performance and growth opportunities.

• Coordinate with merchants on campaign launches, promotional activities, and payment integration support.

• Develop strategies to increase e-commerce transaction volume and revenue.

• Explore new market opportunities, partnerships and digital commerce initiatives.

• Support the expansion of payment acceptance channels, including cards, QR, payment gateways, and digital wallets.

• Monitor industry trends, competitor activity, and emerging technologies in the e-commerce and payments ecosystem.

• Coordinate with internal teams, including technology, operations, compliance, risk, settlement, and customer service, to ensure smooth merchant onboarding and support.

• Ensure timely resolution of merchant issues, transaction disputes, settlement concerns, and technical escalations.

Reporting & Analysis

• Track KPI performance against assigned business targets.

• Conduct due diligence and verify documentation during merchant onboarding.

• Monitor for fraudulent or suspicious merchant activity and escalate when necessary.