Occupational Safety & Health Complaints Manager

Job Description

Title: Occupational Safety & Health Complaints Manager

Company Name: RMG Sustainability Council (RSC)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree or higher

Experience Requirements:
∎ At least 10 year(s)

Job Context:
∎ Introduction: The Ready-Made-Garments {RMG} Sustainability Council (RSC) is an unprecedented initiative to carry forward the significant accomplishments made on workplace safety in Bangladesh. The RSC conducts structural, electrical, fire & life safety and boiler safety inspections, supports and monitors remediation, conduct safety training and operate an independent safety & health complaints mechanism available to workers in RMG factories in Bangladesh.
∎ The RSC is seeking an Occupational Safety & Health Complaints Manager to lead the RSC`s work regarding complaints handling, OSH and FoA. Reporting to the MD/CEO of the RSC, the position will be based in Dhaka, Bangladesh.
∎ Report to: Managing Director (MD)/CEO

Job Responsibilities:
∎ KEY DUTIES AND RESPONSIBILITIES will include but will not necessarily be limited to :
∎ Train, manage and build the capacity of RSC complaint handlers & specialists to ensure quality control of investigations, complaint meetings and resolution
∎ Arrange and conduct complaint processing proceedings and hearings, mediate and facilitate resolution of complaints submitted to RSC, and in cases where resolution is not reached by the parties, write binding complaint resolution decisions
∎ Execute the implementation strategy and delivery plan for the RSC right to refuse dangerous work and complaints mechanism processes
∎ Monitor and manage the work of the complaints department staff to ensure quality standards, consistency, integrity, and timely processing and associated follow-up related to the right to refuse dangerous work and complaints cases
∎ Establish and maintain data, benchmarks, indicators and outcomes in order for the RSC to measure the impact of the OSHCM department
∎ Work with the brand and trade union signatories to ensure they understand and are kept informed of developments regarding RSC workplace safety, and the right of workers to refuse unsafe work
∎ Work with the Training Department to make sure that factory safety committee members and other employees of RSC factories are trained and receive informational materials regarding Occupational Safety & Health Complaints Mechanism

Additional Requirements:
∎ Fluent oral and written English, Spoken Bangla will be an advantage
∎ At least 10 years experience in relevant field
∎ Social and cultural sensitivity
∎ Experience in worker and management training, specifically on health and safety compliance.
∎ Excellent oral and written communication skills
∎ Experience in managing the organizational details of large scale workplace based programmes involving multi stakeholders
∎ Leading and managing a team
∎ Proven experience in labour and industrial relations, including social dialogue between employers and unions/ worker representatives and dispute resolution
∎ Computer literacy including word processing,
∎ spreadsheet and presentation skills, preferably with desktop publishing programs
∎ Management of complaints handling procedures would be advantageous
∎ Working within a budget

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Nov 2021

Company Information:
∎ 24 Oct 2021
∎ RMG Sustainability Council (RSC)

Category: Garments/Textile

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