NOC & Customer Support
Job Description
Title: NOC & Customer Support
Company Name: Royal Green Ltd.
Vacancy: 4
Age: Na
Job Location: Dhaka
Salary: --
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)
Published: 2025-08-28
Application Deadline: 2025-09-27
Education:
- Diploma
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
Diploma/B.Sc. in CSE/EEE/ETE/IT or related subject.
Vendor Certifications (CCNA/MTCNA/HCNA) will be an added advantage.
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)
Skills Required:
Additional Requirements:
0–2 years (Freshers with good knowledge can apply).
Basic networking knowledge (IP, Routing, Switching).
Familiarity with Mikrotik, Cisco, Juniper, Huawei devices.
Problem-solving & communication skills.
Ability to work in roster-based shifts (day/night).
Responsibilities & Context:
Responsibilities:
Monitor network devices, servers, and services in NOC (24/7 operation).
Troubleshoot internet connectivity issues (Fiber, Wireless, LAN/WAN).
Provide technical support to customers (remote & onsite).
Escalate unresolved issues to higher-level engineers/vendors.
Maintain incident logs, prepare daily/weekly reports.
Ensure smooth operation of backbone, POPs, and client networks.
Coordinate with field teams for service installation & maintenance.
Job Other Benifits:
Salary with other facilities as per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
