Night Manager Hotel

Job Description

Title: Night Manager Hotel

Company Name: ASCOTT The Residence Ltd.

Vacancy: 02

Job Location: Dhaka Division

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following business area(s): Hotel

Job Context:
∎ The Night Manager will represent the Management during the night.
∎ The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Job Responsibilities:
∎ Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
∎ Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
∎ Conduct briefing for all staff during Night Shift.
∎ Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
∎ Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
∎ Maintain a professional and high quality service oriented environment at all times.
∎ Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
∎ Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
∎ Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
∎ Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
∎ Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
∎ Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
∎ Perform the full night audit every night in a timely fashion and prepare daily summary reports
∎ Should Show Initiative, Problem Solving, Staff Training, Team Leading.
∎ Work closely with the Housekeeping and F&B Department to improve guest services and foster cross departmental communication
∎ Be aware and able to enforce all fire-life-safety procedures.
∎ Remain current in all updates with regards to new procedures and training.
∎ Report any suspicious persons, activities and/or hazardous conditions to the Security department

Additional Requirements:
∎ Age at least 30 years
∎ Only males are allowed to apply
∎ Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.
∎ Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required.
∎ Previous customer service and general computer experience required. Property Management Software experience required. Basic accounting knowledge required for running the Night Audit

Salary:
∎ Negotiable
∎ Payment of service charge (may be fluctuating according to monthly results of the company)

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting

Application Deadline: April 22, 2019

Company Information:
∎ ASCOTT The Residence Ltd.
∎ Address : House # 13, Road # 08, Block # K, Baridhara, Gulshan # 1212.
∎ Web : www.ascottdhaka.com
∎ Business : Hotel

Category: Hospitality/ Travel/ Tourism

Read Before Apply: Only apply for this position if you have substantial experience working as a Night Manager in hotels and if you are capable to run night audits and at the same time to supervise all operational issues during the night time