Title: Night Auditor
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline
∎ 3 to 7 year(s)
∎ Protect the privacy and security of guests and coworkers.
∎ Maintain confidentiality of proprietary materials and information.
∎ Follow company and department policies and procedures.
∎ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
∎ Perform other reasonable job duties as requested by Supervisors.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
∎ Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
∎ Record, store, and/or analyze information using property software.
∎ Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
∎ Age 28 to 35 years
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Feb 2023
∎ 18 Jan 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Hospitality/ Travel/ Tourism