Night Auditor

Job Description

Title: Night Auditor

Company Name: Hotel Sarina

Vacancy: --

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 2 years

• Diploma/Bachelor's degree in Hotel Management, Hospitality, Accounting, Finance, or a related field.

• 1 to 2 years

• Age At least 22 years

• Minimum 1–2 years of relevant experience in Night Audit; 4/5-star hotel experience preferred.
• Good knowledge of PMS, MS Office, Front Office operations, and basic hotel accounting.
• Strong numerical, analytical, communication, and problem-solving skills.
• Ability to work independently and effectively during overnight shifts.
• Candidates having hospitality background are preferred

Key Competencies

• Night Audit & Revenue Control | Front Office Operations | Guest Service | Cash Handling | Reconciliation | Attention to Detail | Communication | Problem Solving | Confidentiality | Security Awareness

Job Summary

The Night Auditor is responsible for overnight Front Office operations, daily financial auditing, revenue reconciliation, guest services, reporting, and ensuring a smooth transition to the morning shift.

Key Responsibilities

• Conduct the daily Night Audit accurately and within the scheduled time.
• Verify and reconcile all room charges, guest accounts, payments, adjustments, discounts, rebates, and other transactions.
• Ensure all revenue generated by Front Office and other hotel departments is correctly posted in the PMS.
• Reconcile cash, credit cards, city ledger, advance deposits, and other payment records.
• Verify room rates, occupancy, room status, complimentary rooms, house-use rooms, and other relevant records.
• Identify, investigate, and report any billing, revenue, or system discrepancies.
• Prepare and distribute daily Night Audit, revenue, occupancy, and other required reports.
• Complete the daily business closing in the PMS after ensuring all transactions are properly recorded.
• Handle overnight check-ins, check-outs, room changes, extensions, wake-up calls, and guest requests.
• Provide professional and courteous guest service throughout the night.
• Handle guest complaints and resolve routine issues within the authority level, escalating where necessary.
• Monitor VIP arrivals, special requests, expected departures, and other important guest information.
• Coordinate with Housekeeping, F&B, Security, Engineering, and other departments as required.
• Monitor room status and report discrepancies between the PMS and actual room status.
• Maintain proper control and security of cash, keys, documents, guest information, and other sensitive items.
• Remain alert to unusual activities and immediately report security or safety concerns.
• Follow all hotel emergency, fire, health, safety, and security procedures.
• Maintain accurate records, checklists, reports, and supporting documents for audit purposes.
• Ensure proper filing and confidentiality of financial and guest-related documents.
• Prepare a detailed handover for the morning team, including pending guest matters, discrepancies, complaints, maintenance issues, and other important information.
• Maintain professional grooming, punctuality, conduct, and service standards at all times.
• Ensure compliance with Hotel Sarina Dhaka's policies, SOPs, and internal control procedures.
• Assist management with any additional reports, checks, or assignments related to overnight operations.
• Perform any other reasonable duties assigned by the Front Office Manager, Duty Manager, or Management.