Network Engineer- Technical Support
Job Description
Title: Network Engineer- Technical Support
Company Name: ACE IT Networks Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Network Engineer/ Network Administrator, Switching & Routing, Technical Support Engineer
∎ The applicants should have experience in the following business area(s):
ISP
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, with outstanding customer service skills and a dedication to the home users & respond promptly to customer inquiries.
∎ Maximizing network performance through proactive monitoring and troubleshooting.
∎ Contact clients whose accounts have expired and ask them to renew their accounts.
∎ Making outbound sales or recommendations for services that suits potential client’s needs.
∎ Maintain home user ticketing system and respond to technical support tickets.
∎ Perform roster duty on 24/7 Help-Desk as a contact center agent according to company's requirement.
∎ Contacting clients to learn more about the technical or IT problem.
∎ Prepare accurate and timely reports.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
∎ Must be detail-oriented, self-managing and team player.
∎ Ability to work under pressure and to maintain deadline.
∎ Strong Communication Skill both in English & Bengali.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jun 2022
Company Information:
∎ 19 May 2022
∎ ACE IT Networks Limited
∎ Address : Safura Tower (9th floor), 20 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ Web : www.aamra.com.bd
Category: IT/Telecommunication
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