Manager

Job Description

Title: Manager

Company Name: Skycraft Holidays

Vacancy: 1

Age: 28 to 38 years

Job Location: Dhaka, Dhaka (Badda, Merul Badda, Rampura), Sirajganj (Shahjadpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Airline, Travel Agency, GSA, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Airline, Travel Agency, GSA, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 28 to 38 years
• Only Male

Operations Management

• Oversee and manage the day-to-day operations of the travel agency.

• Ensure smooth and efficient workflow across all departments.

• Monitor staff activities and ensure tasks are completed within deadlines.

• Establish and maintain operational procedures and service standards.

• Coordinate with internal teams and external service providers.

• Ensure accuracy and professionalism in all customer transactions.

• Identify operational problems and take appropriate corrective actions.

Team Management & Leadership

• Lead, supervise, and motivate the team to achieve organizational goals.

• Allocate responsibilities and monitor individual and team performance.

• Set daily, weekly, and monthly targets for team members.

• Conduct regular performance reviews and provide constructive feedback.

• Train and guide employees regarding sales, customer service, and travel operations.

• Maintain a positive, professional, and productive working environment.

Sales & Business Development

• Develop and implement strategies to increase sales and revenue.

• Generate new business leads and convert them into clients.

• Build and maintain relationships with corporate and individual customers.

• Promote air tickets, holiday packages, visa services, hotel bookings, and other travel products.

• Identify new market opportunities and potential business partners.

• Follow up with leads and existing clients to maximize business opportunities.

• Monitor competitors and market trends and provide recommendations to management.

• Achieve monthly and yearly sales targets.

Customer Relationship Management

• Ensure a high level of customer satisfaction.

• Handle important clients and corporate accounts professionally.

• Resolve customer complaints and service-related issues promptly.

• Maintain long-term relationships with clients and business partners.

• Ensure customers receive accurate information regarding travel services, pricing, schedules, and policies.

Travel Operations

• Supervise air ticketing and reservation-related activities.

• Coordinate visa processing and documentation support.

• Monitor holiday package arrangements and customized tour plans.

• Coordinate hotel reservations, airport transfers, transportation, and other travel services.

• Maintain communication with airlines, hotels, tour operators, and relevant service providers.

• Ensure all travel arrangements are completed accurately and on time.

Reporting & Administration

• Prepare daily, weekly, and monthly operational and sales reports.

• Monitor revenue, sales performance, expenses, and business targets.

• Maintain proper records of clients and business transactions.

• Report operational challenges and business opportunities to senior management.

• Ensure compliance with company policies and procedures.

• Assist management in strategic planning and decision-making.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2