Manager - Private Service

Job Description

Title: Manager - Private Service

Company Name: AKIJ Motors

Vacancy: 01

Age: At least 28 years

Job Location: Dhaka

Salary: Tk. 40000 - 50000 (Monthly)

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Diploma in Automobile in Automobile
• Diploma in Mechanical in Mechanical Engineering
• Bachelor in Engineering (BEngg) in Mechanical Engineering, Mechanical Engineering, Automobile

• 7 to 10 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Age At least 28 years
• Only Male

• Ability to lead large teams of technicians, supoort staff.

• Excellent communication and prersentation skill.

• Oversee daily operations of the private vehicle service department.

• Ensure efficient scheduling and utilization of workshop resources.

• Monitor service turnaround times and productivity.

• Implement and maintain manufacturer and company service standards.

• Ensure high levels of customer satisfaction and retention.

• Handle escalated customer complaints and service-related issues.

• Develop customer relationship programs and service campaigns.

• Monitor customer feedback and implement corrective actions.

• Lead, coach, and develop service advisors, technicians, and support staff.

• Set performance targets and conduct regular performance reviews.

• Identify training needs and coordinate technical and customer-service training.

• Manage departmental revenue, expenses, and profitability.

• Monitor labor sales, parts sales, and service package performance.

• Prepare budgets, forecasts, and monthly performance reports.

• Ensure achievement of revenue and profitability targets.

• Ensure compliance with manufacturer guidelines, warranty policies, and safety regulations.

• Maintain workshop quality standards and audit readiness.

• Monitor warranty claim processing and accuracy.

• Develop strategies to increase service retention and workshop business.

• Promote preventive maintenance programs and service contracts.

• Collaborate with sales, parts, and marketing teams to drive business growth.

• Track and report key performance indicators (KPIs).

• Analyze service performance data and identify improvement opportunities.

• Present operational and financial reports to senior management.

• T/A,Tour allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Other benefits as per company policy.