Assistant Manager-Private Service

Job Description

Title: Assistant Manager-Private Service

Company Name: AKIJ Motors

Vacancy: 01

Age: At least 24 years

Job Location: Dhaka

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Diploma in Mechanical in Mechanical Engineering
• Diploma in Automobile in Automobile
• Bachelor in Engineering (BEngg) in Mechanical Engineering, Mechanical Engineering / Automobile

• 3 to 5 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Age At least 24 years
• Only Male

• Familiarity with advance diagnostic tools and equipment

• Ability to lead large teams of technicians, supoort staff.

• Excellent communication and prersentation skill.

• Support the Service Manager in overseeing daily workshop and service center operations.

• Monitor service appointments, vehicle flow, and workshop productivity.

• Ensure timely delivery of serviced vehicles to customers.

• Coordinate with service advisors, technicians, and parts departments to ensure smooth operations.

• Ensure a high level of customer satisfaction and service quality.

• Address customer inquiries, concerns, and escalated complaints professionally.

• Follow up with customers regarding service quality and feedback.

• Support customer retention and loyalty initiatives.

• Assist in supervising service advisors, technicians, and support staff.

• Monitor employee performance and adherence to service standards.

• Provide coaching and guidance to team members.

• rack workshop efficiency, technician productivity, and service turnaround times.

• Identify operational bottlenecks and recommend improvements.

• Ensure optimum utilization of manpower and workshop resources.

• Ensure compliance with manufacturer guidelines and company policies.

• Monitor service quality standards and corrective actions.

• Assist in warranty claim administration and documentation.

• Promote workplace safety and adherence to health and safety regulations.

• Support achievement of service revenue and profitability targets.

• Monitor labor sales, service package sales, and workshop expenses.

• Prepare operational reports and performance summaries.

• Assist in budget planning and cost control initiatives.

• Coordinate with the Parts Department to ensure timely availability of spare parts.

• Monitor parts usage and reduce service delays caused by parts shortages.

• Prepare daily, weekly, and monthly service performance reports.

• Analyze customer feedback and operational KPIs.

• Provide recommendations to improve service quality and efficiency.

• T/A,Tour allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Other benefits as per company policy.