Manager – Business Operations

Job Description

Title: Manager – Business Operations

Company Name: S M Engineering (sme)

Vacancy: 01

Age: 25 to 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Engineering Firms, Industrial Machineries (Generator, Diesel Engine etc.)

• Bachelor/Honors

• 8 to 12 years
• The applicants should have experience in the following business area(s): Engineering Firms, Industrial Machineries (Generator, Diesel Engine etc.)

• Age 25 to 25 years
• Only Male

Educational Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Engineering, or a related discipline.

• MBA or equivalent qualification will be an added advantage.

Experience Requirements

• Minimum 8–12 years of relevant experience, including at least 3 years in a managerial position.

• Experience in engineering services, facility management, HVAC, home appliances, maintenance services, or a related industry will be given preference.

Additional Requirements

• Age: Maximum 45 years.

• Strong leadership, communication, negotiation, and problem-solving skills.

• Excellent business development and client relationship management abilities.

• Sound knowledge of sales, marketing, budgeting, and team management.

• Proficiency in Microsoft Office and preparation of business reports.

• Ability to work under pressure and achieve business targets.

Compensation & Benefits

• Attractive salary based on qualifications and experience.

• Performance-based incentive.

• Mobile and travel allowance.

• Festival bonus and other benefits as per company policy.

Interested candidates are requested to submit their updated CV with a recent photograph through BDJobs.com within the specified deadline.

Only shortlisted candidates will be contacted for an interview.

• Manage the overall business operations of the company.

• Develop and implement effective marketing and sales strategies to increase business.

• Generate new corporate and institutional clients and strengthen relationships with existing customers.

• Supervise daily field operations and ensure timely, high-quality service delivery.

• Plan, coordinate, and monitor the activities of service engineers, technicians, and support staff.

• Recruit, train, motivate, and evaluate employees to build a high-performing team.

• Prepare business plans, sales forecasts, and operational reports for management.

• Monitor customer complaints and ensure prompt resolution.

• Develop Standard Operating Procedures (SOPs) to improve operational efficiency and service quality.

• Manage quotations, contracts, pricing, and service agreements.

• Control operational costs and improve profitability.

• Identify new business opportunities and introduce new services based on market demand.

• Ensure compliance with company policies and safety standards.