Key Account Manager

Job Description

Title: Key Account Manager

Company Name: Steadfast Courier

Vacancy: 20

Age: 20 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 12000 - 20000 (Monthly)

Experience:

• At least 1 year

• Bachelor of Business Administration (BBA) in Marketing

• At least 1 year

• Age 20 to 32 years
• Only Male

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• Proven experience as a Key Account Manager, Account Manager, Business Development Executive, or in a similar role.

• Strong client relationship management, negotiation, and communication skills.

• Strong business acumen with the ability to identify growth opportunities and develop strategic account plans.

• Analytical mindset with the ability to understand sales data, market trends, and customer behavior.Excellent organizational, problem-solving, and time-management skills.

• Ability to work independently as well as collaboratively with cross-functional teams.

• Experience in the logistics, courier, e-commerce, or supply chain industry will be considered an advantage.

1. Build, maintain, and strengthen strong relationships with key clients to ensure long-term satisfaction and business retention.

2. Act as the primary point of contact for key clients, handling inquiries, resolving issues, and ensuring timely support.

3. Achieve and exceed sales targets by identifying upselling and cross-selling opportunities within existing accounts.

4. Identify and develop new business opportunities within the key account segment in collaboration with the sales team.

5. Develop and implement strategic account plans aligned with company objectives and client requirements.

6. Monitor market trends, competitor activities, and customer behavior to identify potential business growth opportunities.

7. Proactively understand, assess, and validate customer needs to provide appropriate solutions.

8. Develop and implement effective client retention strategies to minimize churn and maximize customer lifetime value.

9. Lead contract negotiation and renewal discussions with key clients, ensuring mutually beneficial agreements.

10. Coordinate with Legal and Finance teams to ensure smooth and timely completion of contracts and commercial agreements.

11. Provide regular updates to internal stakeholders regarding account performance, sales activities, client requirements, and potential risks.

12. Prepare and present key account performance reports, business updates, and growth plans to senior management.

13. Work closely with Operations, Logistics, Customer Support, and other cross-functional teams to ensure seamless service delivery.

14. Collaborate with the Marketing team to develop targeted campaigns, offers, and promotional activities for key accounts.

15. Maintain accurate client information, sales activities, and account updates in the company's CRM system.

• T/A,Mobile bill,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2