Job Description
Title: Key Account Manager - REDX
Company Name: ShopUp
Vacancy: --
Age: 25 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, E-commerce
∎ Freshers are also encouraged to apply.
Published: 10 Feb 2025
Education:
∎ Bachelor/Honors, Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎
Responsibilities & Context:
∎ Develop and nurture strong relationships with clients to ensure long-term partnerships.
∎ Nurture existing relationships with merchants to ensure sustainable growth and customer satisfaction.
∎ Identify upselling and cross-selling opportunities to maximize revenue from existing accounts.
∎ Partner with product and technology teams to suggest improvements in digital tools, dashboards, and tracking mechanisms for clients.
∎ Conduct regular business reviews with key clients, presenting performance insights and strategic recommendations.
∎ Handle and resolve customer-related issues efficiently to enhance satisfaction and retention.
∎ Work closely with the operations team to ensure seamless execution of parcel deliveries and resolve service-related challenges.
∎ Collaborate cross-functionally with the operations team, working as a team player.
∎ Monitor account health metrics and develop strategic action plans to improve service levels and client retention.
∎ Execute tasks with a focus on achieving business growth targets and prioritizing effectively to meet expectations.
∎ The Key Account Manager of REDX focuses on onboarding merchants, nurturing them for long-term partnerships, and driving business growth through effective account management. The ideal candidate must be skilled in handling and dealing with customers to ensure smooth business operations.
∎ Develop and nurture strong relationships with clients to ensure long-term partnerships.
∎ Nurture existing relationships with merchants to ensure sustainable growth and customer satisfaction.
∎ Identify upselling and cross-selling opportunities to maximize revenue from existing accounts.
∎ Partner with product and technology teams to suggest improvements in digital tools, dashboards, and tracking mechanisms for clients.
∎ Conduct regular business reviews with key clients, presenting performance insights and strategic recommendations.
∎ Handle and resolve customer-related issues efficiently to enhance satisfaction and retention.
∎ Work closely with the operations team to ensure seamless execution of parcel deliveries and resolve service-related challenges.
∎ Collaborate cross-functionally with the operations team, working as a team player.
∎ Monitor account health metrics and develop strategic action plans to improve service levels and client retention.
∎ Execute tasks with a focus on achieving business growth targets and prioritizing effectively to meet expectations.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Leave Encashment
∎ Leave Encashment
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ The Key Account Manager of REDX ensures top-notch customer satisfaction by delivering excellent customer support and services to merchants and end customers.
Company Information:
∎ ShopUp
∎ SKS TOWER (4th Floor) VIP Road, Mohakhali, Dhaka - 1206
∎ ShopUp facilitates easy access to food and essentials for 31 million people in the country, by connecting mills and manufacturers to a network of small neighborhood shops.
Address::
∎ SKS TOWER (4th Floor) VIP Road, Mohakhali, Dhaka - 1206
∎ ShopUp facilitates easy access to food and essentials for 31 million people in the country, by connecting mills and manufacturers to a network of small neighborhood shops.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Marketing/Sales
