Junior Executive (Customer Care)

Job Description

Title: Junior Executive (Customer Care)

Company Name: Khaled Group of Companies

Vacancy: --

Age: 24 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, ISP, Garments, Buying House, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Fast Food Shop

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• At least 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, ISP, Garments, Buying House, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Fast Food Shop

• Age 24 to 30 years

• Prior experience in customer service; exposure to the food/agro industry is an advantage.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in MS Office applications; familiarity with CRM software is a plus.

• Ability to contribute to the enhancement of customer service tools and procedures.

• Flexibility to work in shifts, including weekends.

• Commitment to providing excellent customer service.

The Junior Executive (Customer Care) is responsible for ensuring customer satisfaction by managing inquiries, resolving complaints, processing orders, and coordinating with internal teams to support customer retention and business growth through proactive service.

• Respond to customer queries via phone, email, and in person in a timely and professional manner.

• Efficiently resolve customer complaints to ensure satisfaction.

• Provide accurate information on products, pricing, policies, and delivery schedules.

• Process customer orders and follow up to ensure timely and accurate delivery.

• Maintain a strong knowledge of company products, services, and procedures.

• Collaborate with sales, logistics, and quality assurance teams to ensure smooth operations.

• Record and monitor customer interactions to identify areas for improvement.

• Support the development and enhancement of customer service procedures and tools.

• Assist in executing sales and marketing campaigns to drive customer engagement.

• Monitor market trends and competitor activities to support business development.

• Ensure adherence to company policies, customer service standards, and industry regulations.

• Competitive salary package

• SIM ceiling

• Annual salary increment

• Two-yearly festival bonuses

• Provident fund and service benefits

• Additional benefits as per company policy