Junior Executive (Customer Care)
Job Description
Title: Junior Executive (Customer Care)
Company Name: Khaled Group of Companies
Vacancy: --
Age: 24 to 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, ISP, Garments, Buying House, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Fast Food Shop
Published: 2025-09-24
Application Deadline: 2025-10-08
Education:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), IT Enabled Service, ISP, Garments, Buying House, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Fast Food Shop
Skills Required: Great networking skills. Excellent written and verbal communication.,Integrity,Well Behaved
Additional Requirements:
- Age 24 to 30 years
Prior experience in customer service; exposure to the food/agro industry is an advantage.
Strong communication, interpersonal, and problem-solving skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in MS Office applications; familiarity with CRM software is a plus.
Ability to contribute to the enhancement of customer service tools and procedures.
Flexibility to work in shifts, including weekends.
Commitment to providing excellent customer service.
Responsibilities & Context:
The Junior Executive (Customer Care) is responsible for ensuring customer satisfaction by managing inquiries, resolving complaints, processing orders, and coordinating with internal teams to support customer retention and business growth through proactive service.
Respond to customer queries via phone, email, and in person in a timely and professional manner.
Efficiently resolve customer complaints to ensure satisfaction.
Provide accurate information on products, pricing, policies, and delivery schedules.
Process customer orders and follow up to ensure timely and accurate delivery.
Maintain a strong knowledge of company products, services, and procedures.
Collaborate with sales, logistics, and quality assurance teams to ensure smooth operations.
Record and monitor customer interactions to identify areas for improvement.
Support the development and enhancement of customer service procedures and tools.
Assist in executing sales and marketing campaigns to drive customer engagement.
Monitor market trends and competitor activities to support business development.
Ensure adherence to company policies, customer service standards, and industry regulations.
Job Other Benifits:
Competitive salary package
SIM ceiling
Annual salary increment
Two-yearly festival bonuses
Provident fund and service benefits
Additional benefits as per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Agro (Plant/Animal/Fisheries)
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 14.07% |
| University of Dhaka | 2.74% |
| Stamford University Bangladesh | 1.89% |
| North South University | 1.72% |
| Southeast University | 1.54% |
| Govt. Titumir College | 1.54% |
| Bangladesh Agricultural University, Mymensingh | 1.37% |
| Green University Of Bangladesh | 1.20% |
| Bangladesh University of Business and Technology | 1.20% |
| University of Rajshahi | 1.03% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 67.92% |
| 31-35 | 23.67% |
| 36-40 | 6.17% |
| 40+ | 1.72% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 23.67% |
| 20K-30K | 58.15% |
| 30K-40K | 15.27% |
| 40K-50K | 2.23% |
| 50K+ | 0.69% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.69% |
| 0.1 - 1 years | 11.15% |
| 1.1 - 3 years | 27.44% |
| 3.1 - 5 years | 23.67% |
| 5+ years | 25.04% |
