Jr. Executive/Executive-Customer Service

Job Description

Title: Jr. Executive/Executive-Customer Service

Company Name: Remark HB Limited

Vacancy: 05

Age: At least 18 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• Higher Secondary

• At least 1 years
• Freshers are also encouraged to apply.

• Age At least 18 years
• Freshers are also encouraged to apply.

• Undergraduate students with a passion for learning are welcome to apply.

• Capable of resolving complex or any customer issues following company policies.

• Excellent writing and speaking ability in English.      

• Ability to communicate via email, chat, and other customer channels.

• Open to different opinions, perspectives, ideas, and strategies.

• Great communication (verbal, listening, and writing) skills.

• The ability to work well under stress.

• High adaptability, patience, and discipline.

• Helps to create and maintain a positive and vibrant culture in the team.

Job Context:

We are looking for a dynamic, enthusiastic, and customer-focused individual for the position of Jr. Executive/Executive – Customer Service. The candidate will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and maintaining long-term relationships with clients. The ideal candidate must have strong communication skills, patience, and a problem-solving mindset to deliver excellent customer experiences aligned with the company's values and service standards.

Job Responsibilities:

• Manage customer inquiries within the expected time frame and escalate when required.

• Respond to customer inquiries on social media platforms.

• Monitor social media channels to address concerns and feedback promptly.

• Resolve customer complaints efficiently.

• Ensure alignment with brand guidelines.

• Provide customer support through our Instant CRM systems.

• Contributes to improving the Client Experience by sharing and improving ideas.

• Find client feedback and deliver it to correct concerns.

• Manage and Organize customer subscriptions and maintain the database.

• Perform daily assigned tasks as per the instructions of the Supervisor.