Jr. Executive/Executive-Customer Service
Job Description
Title: Jr. Executive/Executive-Customer Service
Company Name: Remark HB Limited
Vacancy: 05
Age: At least 18 years
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
- At least 1 years
- Freshers are also encouraged to apply.
Published: 2025-08-04
Application Deadline: 2025-08-10
Education:
- Higher Secondary
Requirements:
- At least 1 years
- Freshers are also encouraged to apply.
Skills Required: Customer Service
Additional Requirements:
- Age At least 18 years
- Freshers are also encouraged to apply.
Undergraduate students with a passion for learning are welcome to apply.
Capable of resolving complex or any customer issues following company policies.
Excellent writing and speaking ability in English.
Ability to communicate via email, chat, and other customer channels.
Open to different opinions, perspectives, ideas, and strategies.
Great communication (verbal, listening, and writing) skills.
The ability to work well under stress.
High adaptability, patience, and discipline.
Helps to create and maintain a positive and vibrant culture in the team.
Responsibilities & Context:
Job Context:
We are looking for a dynamic, enthusiastic, and customer-focused individual for the position of Jr. Executive/Executive – Customer Service. The candidate will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and maintaining long-term relationships with clients. The ideal candidate must have strong communication skills, patience, and a problem-solving mindset to deliver excellent customer experiences aligned with the company's values and service standards.
Job Responsibilities:
Manage customer inquiries within the expected time frame and escalate when required.
Respond to customer inquiries on social media platforms.
Monitor social media channels to address concerns and feedback promptly.
Resolve customer complaints efficiently.
Ensure alignment with brand guidelines.
Provide customer support through our Instant CRM systems.
Contributes to improving the Client Experience by sharing and improving ideas.
Find client feedback and deliver it to correct concerns.
Manage and Organize customer subscriptions and maintain the database.
Perform daily assigned tasks as per the instructions of the Supervisor.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.11% |
| University of Dhaka | 1.73% |
| Southeast University | 1.51% |
| North South University | 1.28% |
| Govt. Titumir College | 1.20% |
| Stamford University Bangladesh | 1.20% |
| Jagannath University | 1.20% |
| Daffodil International University (DIU) | 1.05% |
| Tejgaon College | 0.98% |
| Northern University Bangladesh | 0.90% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.40% |
| 31-35 | 13.03% |
| 36-40 | 3.31% |
| 40+ | 0.90% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 56.07% |
| 20K-30K | 38.36% |
| 30K-40K | 4.45% |
| 40K-50K | 0.90% |
| 50K+ | 0.23% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 27.79% |
| 0.1 - 1 years | 14.98% |
| 1.1 - 3 years | 25.98% |
| 3.1 - 5 years | 14.91% |
| 5+ years | 16.34% |
