Issue Resolution Executive

Job Description

Title: Issue Resolution Executive

Company Name: Beautyology

Vacancy: 5

Age: 18 to 30 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 11000 - 15000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Secondary
• Diploma
• Higher Secondary
• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Age 18 to 30 years

An Issue Resolution Agent is responsible for addressing and resolving customer or client concerns, ensuring a positive experience by providing timely and effective solutions. This role is critical in maintaining customer satisfaction and loyalty.

Role Summary:

The Issue Resolution Agent handles customer inquiries, complaints, and issues through various communication channels (phone, email, chat, etc.). They investigate problems, propose solutions, and follow up to ensure complete resolution, enhancing overall customer satisfaction.

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, live chat, or social media.
• Listen actively to understand customer concerns and gather relevant information.
• Maintain a professional and empathetic demeanor during all interactions.

Problem Investigation and Resolution:

• Analyze customer complaints or issues and determine the root cause.
• Collaborate with internal departments (e.g., technical support, billing, logistics) to resolve issues efficiently.
• Provide accurate information and propose effective solutions tailored to the customer's situation.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.