International Client Service Manager (Morning/Evening/Night Shifts)

Job Description

Title: International Client Service Manager (Morning/Evening/Night Shifts)

Company Name: Offshore IT

Vacancy: 10

Age: 22 to 35 years

Job Location: Dhaka (Lalmatia)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, Software Company, BPO/ Data Entry Firm, E-commerce Startup

• Bachelor’s Degree, BBA, MBA, Marketing/Sales Field.

• NSU, IUB, BRAC, AIUB, East West Graduate/ IELTS Band Score 6 is preferable.

• Required Skills: International Customer Support, International Project Management, Fluent in English, Email.

• Excellent Presentation Skills, Internet Browsing, Marketing, Hardworking

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, Software Company, BPO/ Data Entry Firm, E-commerce Startup

• Age 22 to 35 years

• Applicants should have experience in the following areas:

  International Customer Support, International Project Management, International Sales/Marketing

• BPO Industry Candidates will be given priority.

• Proven experience as International Client Service Manager or International Client relationship Manager.

• Must be able to work in extreme work pressure.

• Fluent in spoken and written English (Computer, MS-Word, MS-Excel etc.)

• Multi-tasker (able to speak and write at the same time)

• Results oriented with no excuses

• Please don’t apply if you are a freelancer

Work context

Offshore IT seeks for experienced, dynamic & personable international client service manager to join our team.

Apply only if you have excellent communication skills in English.

Apply if you like building commutation & maintaining good relationships with international clients.

We are looking for self-driven, self-motivated, and dedicated individuals for project handling. 

Job Responsibilities

• Develop & maintain strong business relationships with clients through regular communication & meetings.

• Communicate with clients on a daily basis via email/verbally and maintain the workflow of client projects.

• Maintain individual client projects by following their requirements and getting them done with the help of the Production Dept.

• Act as the primary point of contact for clients – addressing inquiries, solving issues, and ensuring their needs are fulfilled.

• Coordinate with the production department to ensure timely & accurate delivery deadlines are met as per client’s r’s requirements.

• Monitor & evaluate workflow for each client – what we can improve to maintain the standard of the services.

• Prepare reports of the client’s workflow on a daily basis & maintain them each month.

• Identify opportunities for improvements & implement strategies to enhance client satisfaction and get them on board.

• Monthly Invoices should be done for each individual client.

• Searching for new targeted leads.

• Perform operational tasks assigned by the supervisor or higher authority

• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

1 day off per week (Sunday)

Doctor facility

Medical allowance (conditionally)

Attendance Bonus BDT. 1000 per month on top of your salary (if you attend office on time every day and follow professionalism).

Yearly Tour facilities

Annual various parties like Iftar party, Christmas party, office tour etc. for entertainment.