International Call Center Agent (Night Shift)

Job Description

Title: International Call Center Agent (Night Shift)

Company Name: Synergy Solutions Ltd.

Vacancy: 15

Age: 18 to 30 years

Job Location: Dhaka (Mirpur 10, Mirpur 14)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

Published: 2025-09-04

Application Deadline: 2025-10-04

Education:

• O Level
• A Level
• HSC
• Bachelor of Business Administration (BBA)

• Age 18 to 30 years

• Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).

• Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).

• Willing to be in a minimum of 3 - 6 months probation period (depending on performance).

• Able to speak clearly and persuasively in English in positive or negative situations.

• Proven organizational and interpersonal skills.

• Self-motivated, independent worker with the ability to multitask.

• Professional, courteous and know proper phone etiquette.

• Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.

• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.

• Ability to work independently as well as cooperatively in a team setting.

• Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.

• Ability to relate with a diverse group of people.

• Sound knowledge of essential software like MS Word, MS Excel, Email etc.

• Previous experience in call centers, telemarketing or a similar role will be preferred.

• Make outbound calls to USA / Canada customers and handle different topics according to the communication script.

• Identify customers` needs, clarify information, research every issue and provide solutions and/or alternatives.

• Sell services / products over the phone as per the instructions provided.

• Keep records of all conversations in our call center database in a comprehensible way.

• Meet personal / team qualitative and quantitative targets.

• Performance bonus,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Salary Review: Quarterly (In every 3 months)

• Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary.

• Transportation (Pick up and Drop off) facility arranged by office.

• 2 Festival Bonuses after probation period.

• Exclusive Sales / Telemarketing training will be provided without fees.

• Highly attractive Sales Bonus.

• Unlimited Tea & Coffee.

• Indoor Games: Billiard, PlayStation etc.

• Outdoor Games: Football, Cricket, Badminton etc.

• Annual Retreats, Celebration of Events & Occasions.

• Guaranteed on time payment.

• Quarterly Reviews & Feedbacks.

• Training & Development By Organization Assigned Consultants.