Innovation Associate, Operations, Social innovation Lab
Job Description
Title: Innovation Associate, Operations, Social innovation Lab
Company Name: BRAC
Vacancy: --
Location: Anywhere in Bangladesh
Experience:
∎ At most 2 years
∎ The applicants should have experience in the following business area(s):NGO, Healthcare/Lifestyle product, Healthcare Startup
∎ Freshers are also encouraged to apply.
Published: 13 Jun 2024
Education:
∎ Bachelor of Arts (BA) in Management, Bachelor of Arts (BA) in Hospitality Management
Requirements:
Responsibilities & Context:
∎ Act as the primary point of contact for clients, ensuring prompt and effective communication to enhance customer loyalty and retention, and follow up with clients to ensure their needs are fulfilled and processes are efficiently performed.
∎ Engage with clients to describe the experience and assist them in setting up necessary arrangements, including flights, meals, event preferences, transportation, accommodation, and activities.
∎ Understand potential clients' preferences, budgets, and travel objectives to customise an itinerary better suited for them.
∎ Monitor the CRM software, booking system, and communication tools, and analyse client trends to understand the performance of promotional activities, refine sales strategies, and develop new business opportunities.
∎ Identify marketing strategies and promotional touchpoints for potential clients, generate a marketing strategy based on their demographics, and maintain a close relationship with the internal communications team to plan marketing-related activities.
∎ Collaborate with the marketing team to develop digital and physical promotional items and campaigns, manage different marketing channels to reach potential clients, including social media, email marketing, and online advertising, and monitor marketing-related expenses to ensure they align with the approved budget.
∎ Track and report on the performance of marketing campaigns and initiatives, website traffic, social media engagement, and other digital metrics to refine strategies.
∎ Maintain thorough documentation of project updates and adjustments, and roll out implementation activities
∎ Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and implemented in accordance with the safeguarding policy and procedure.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
∎ Knowledge of operational processes and logistics management.
∎ Experience in developing and implementing Standard Operating Procedures (SOPs).
∎ Understanding of the tourism industry, particularly in Bangladesh.
∎ Familiarity with sustainable tourism practices.
∎ Contract negotiation and management.
∎ Techniques for handling customer feedback, complaints, and cancellations..
∎ Location: Rajshahi, Bangladesh
∎ Last Date of Application: June 26, 2024
∎ BRAC-Otithi aims to transform tourism in Bangladesh by connecting urban generations with rural communities, uncovering hidden cultural and natural treasures. The initiative focuses on celebrating and preserving local traditions while empowering communities through sustainable tourism. By showcasing the beauty of unexplored areas, BRAC-Otithi seeks to create unforgettable journeys for both local and foreign travelers.
∎ As an Innovation Associate, Operations - Otithi is looking for someone who will play a crucial role in ensuring the seamless execution of key administrative and logistical components of the project. Their primary purpose is to oversee day-to-day operations, including guide management, training, tour scheduling, and the timely arrangement of necessities, to deliver an exceptional customer experience, develop SoP, and monitor the BLC operation that is associated with Otithi.
∎
∎ Job Description
∎ Act as the primary point of contact for clients, ensuring prompt and effective communication to enhance customer loyalty and retention, and follow up with clients to ensure their needs are fulfilled and processes are efficiently performed.
∎ Engage with clients to describe the experience and assist them in setting up necessary arrangements, including flights, meals, event preferences, transportation, accommodation, and activities.
∎ Understand potential clients' preferences, budgets, and travel objectives to customise an itinerary better suited for them.
∎ Monitor the CRM software, booking system, and communication tools, and analyse client trends to understand the performance of promotional activities, refine sales strategies, and develop new business opportunities.
∎ Identify marketing strategies and promotional touchpoints for potential clients, generate a marketing strategy based on their demographics, and maintain a close relationship with the internal communications team to plan marketing-related activities.
∎ Collaborate with the marketing team to develop digital and physical promotional items and campaigns, manage different marketing channels to reach potential clients, including social media, email marketing, and online advertising, and monitor marketing-related expenses to ensure they align with the approved budget.
∎ Track and report on the performance of marketing campaigns and initiatives, website traffic, social media engagement, and other digital metrics to refine strategies.
∎ Maintain thorough documentation of project updates and adjustments, and roll out implementation activities
∎ Safeguarding Responsibilities
∎ Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and implemented in accordance with the safeguarding policy and procedure.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
∎ Additional Job Requirements
∎ Knowledge of operational processes and logistics management.
∎ Experience in developing and implementing Standard Operating Procedures (SOPs).
∎ Understanding of the tourism industry, particularly in Bangladesh.
∎ Familiarity with sustainable tourism practices.
∎ Contract negotiation and management.
∎ Techniques for handling customer feedback, complaints, and cancellations..
∎ Educational Requirements
∎ Bachelor’s or equivalent degree preferably in Management, Tourism or Hospitality Management related field.
∎ Experience Requirement
∎ 0-2 years of operations management experience, preferably in the tourism or hospitality industry.
∎ Other Benefits: Festival Bonus, Health and Life Insurance, and others as per policy.
∎
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Jun 2024
Category: NGO/Development
Source: bdjobs.com
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