IATA Ticketing Executive

Job Description

Title: IATA Ticketing Executive

Company Name: Dream Destination International

Vacancy: 1

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

Published: 2026-07-21

Application Deadline: 2026-07-31

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 22 years

Job Title: Air Ticketing Executive

Key Responsibilities

• Handle the booking, reservation, and issuance of domestic and international air tickets.

• Search and recommend suitable flight options based on clients’ preferred routes, travel dates, budgets, and schedules.

• Manage flight reissuance, date changes, rerouting, cancellations, and refund requests in accordance with airline policies.

• Accurately calculate airfares, taxes, penalties, fare differences, and applicable service charges.

• Provide clients with clear and up-to-date information regarding airline fares, baggage allowances, transit requirements, flight schedules, and travel policies.

• Create and manage Passenger Name Records (PNRs) using GDS platforms such as Amadeus, Galileo, or Sabre.

• Verify passenger details, passport information, travel dates, and ticketing requirements before issuing tickets.

• Coordinate with airlines, consolidators, and other travel service providers to resolve booking and ticketing-related issues.

• Monitor flight schedule changes, cancellations, and operational updates and communicate them to clients promptly.

• Provide professional customer support through phone calls, email, social media, and in-person communication.

• Maintain accurate records of bookings, issued tickets, payments, refunds, and daily sales transactions.

• Prepare daily ticketing, sales, and transaction reports for management.

• Ensure all ticketing activities comply with airline regulations, fare rules, company policies, and industry standards.

• Support clients with seat selection, meal requests, special assistance, and other airline-related services.

• Perform all daily ticketing and reservation activities accurately, efficiently, and within the required timeframe.

Qualifications and Requirements

• Knowledge of IATA ticketing procedures, airline reservation systems, or Travel and Tourism operations.

• Practical knowledge of domestic and international airline ticketing is preferred.

• Experience using Amadeus, Galileo, Sabre, or any other GDS platform will be given priority.

• Understanding of airline fare rules, ticket reissuance, refunds, cancellations, and reservation procedures.

• Proficiency in Microsoft Office, particularly Microsoft Word, Excel, and Outlook.

• Strong communication, interpersonal, and customer-service skills.

• Ability to communicate professionally with clients, airlines, and business partners.

• Strong attention to detail and the ability to process passenger and booking information accurately.

• Ability to manage multiple bookings, meet deadlines, and work effectively under pressure.

• Good problem-solving skills and the ability to handle customer concerns professionally.

• Prior experience in an airline, travel agency, tour operator, or ticketing department will be preferred.

• Experienced candidates will receive priority; however, fresh graduates with strong learning ability, professionalism, and a genuine interest in the travel industry are also encouraged to apply.