Housekeeping Order Taker
Job Description
Title: Housekeeping Order Taker
Company Name: Global Asset Ltd (A Renowned Five Star Hotel & Resort)
Vacancy: Not specific
Job Location: Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Hotel Management diploma holder or similar qualification.
Experience Requirements:
∎ 1 to 2 year(s)
Job Context:
∎ As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service department, Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, TV etc.
∎ Also punches the food and beverage orders on to the Point of Sales systems like Micros POS. He / she should also coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.
∎ Additionally assisting the IRD manager with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures.
Job Responsibilities:
∎ Responsible for answering all telephone calls and prioritizing said calls.
∎ Should have very good telephone etiquettes.
∎ Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
∎ Should have good knowledge of room service menu's and on going promotions in other F&B outlet.
∎ Should be able to provide recommendations and suggestions to guests upon request.
∎ Be knowledgeable of all services, facilities and products offered by the hotel.
∎ • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
∎ Display excellent conversation skills and selling techniques at all times.
∎ Pay attention to guest orders, and know the menu thoroughly.
∎ Write down all information's clearly. Highlight special requests.
∎ Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
∎ Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
∎ Responsible for answering all telephone calls and prioritizing said calls.
∎ Should have very good telephone etiquettes.
∎ Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
∎ Should have good knowledge of room service menu's and on going promotions in other F&B outlet.
∎ Should be able to provide recommendations and suggestions to guests upon request.
∎ Be knowledgeable of all services, facilities and products offered by the hotel.
∎ • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
∎ Display excellent conversation skills and selling techniques at all times.
∎ Pay attention to guest orders, and know the menu thoroughly.
∎ Write down all information's clearly. Highlight special requests.
∎ Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
∎ Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
Additional Requirements:
∎ Age 30 to 35 years
∎ Both males and females are allowed to apply
∎ Ability to communicate with the guests and anticipate their needs.
∎ Ability to smile and diffuse anger naturally.
∎ Have an enthusiastic and positive personality.
∎ Profound knowledge of customer service and of all beverage products and services.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary reviewed annually based on performance appraisal.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Dec 2021
Company Information:
∎ 16 Nov 2021
∎ Global Asset Ltd (A Renowned Five Star Hotel & Resort)
Category: Hospitality/ Travel/ Tourism
: Please mention your applied position on the subject line of the application/email
Source: bdjobs.com
Deadline Expired on 16th Dec 2021
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