Help Desk Engineer
Job Description
Title: Help Desk Engineer
Company Name: ZTE Corporation
Vacancy: 4
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Telecommunication, Technical Infrastructure
Published: 2024-06-26
Application Deadline: 2024-07-26
Education:
- Bachelor in Engineering (BEngg)
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Telecommunication, Technical Infrastructure
Skills Required:
Additional Requirements:
- More than 2 years experience in FO (Front Office) or HelpDesk or other relevant work.
- Basic knowledge of Telecommunication fields like Core Network and Wireless Network.
- Understand workflows and processes.
- Excellent written and verbal communication in English and interpersonal skills.
- Good skill with Office software etc.
Responsibilities & Context:
- Work in Service Operation Center (SOC) in 7*24 day/night shift and responsible for Customer Complaint (CC) Handling.
- Create and follow CC cases by creating and tracing tickets in tool system.
- Assign CC to NPO, NOC Back Office or SOC technical team according to process.
- Check the quality of CC tickets handled by other teams and correct/improve the quality with guidance of SOC manager.
- Submit daily/weekly/monthly CC reports to management and customer.
- Escalate the status of CC ticket when it almost breached.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| American International University Bangladesh (AIUB) | 4.06% |
| Daffodil International University (DIU) | 3.88% |
| Uttara University | 2.82% |
| Jahangirnagar University | 2.65% |
| Dhaka International University | 2.47% |
| Bangladesh University | 2.47% |
| Green University of Bangladesh | 2.47% |
| Southeast University | 2.47% |
| Northern University Bangladesh | 2.29% |
| Sonargaon University | 2.12% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 61.73% |
| 31-35 | 25.40% |
| 36-40 | 8.99% |
| 40+ | 3.70% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.28% |
| 20K-30K | 33.51% |
| 30K-40K | 21.52% |
| 40K-50K | 12.52% |
| 50K+ | 12.17% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 10.58% |
| 0.1 - 1 years | 3.00% |
| 1.1 - 3 years | 23.28% |
| 3.1 - 5 years | 23.81% |
| 5+ years | 39.33% |
