Help Desk Assistant
Job Description
Title: Help Desk Assistant
Company Name: World Vision Bangladesh - Cox's Bazar Special Zone
Vacancy: 10
Job Location: Cox's Bazar (Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ At least Bachelor's Degree in any subject.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Receive and record all sorts of complains positively at Help Desk and share the complaint referral template to supervisor for response;
∎ Be liable to provide right information to the beneficiaries;
∎ Assist the beneficiaries to solve all kinds of common arising problems instantly in consultation with WFP representatives;
∎ Ensure implementation of feedback and complaints mechanisms including confidentiality, timely and appropriate response.
∎ Review complains received through all mechanisms together with the Outlet Supervisor and CFM officer and decide a plan of action. Responsible for ensuring the action is carried through on time, according to the guidelines;
∎ Together with, M & E assistants and the Field team sensitizing the community on the availability, functions and use of all available mechanisms for complaints & feedback mechanism;
∎ Provide information of any irregularities to the line supervisor;
∎ Assist in database updating and necessary documentation and data analyzing for various report preparation.
∎ Engage the beneficiaries in an appropriate and respectful manner, never raising false expectations;
∎ Compile and submit quality reports to supervisor as directed. Ensure that all reports are highly accurate, comprehensive, well documented;
∎ Ensuring data security and beneficiary confidentiality in every stage of processing the data;
∎ Proactively engage in closing individual cases while ensuring food security;
∎ Proactively engage in reducing duplication, fraud, abuse and exploitation;
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programs goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment;
∎ Provide initial psycho-social support to the beneficiaries, especially for the protection cases;
∎ Ensuring equality to all beneficiaries regardless of their age, gender, disability or any other status.
∎ Coordinate with the relevant stakeholders in problem solving to bring solutions for the complainers through prior channel engaging CFM Officer.
∎ Participate in the different meeting inside and outside of Outlet.
∎ Assist for the documentation of human interest and success stories on the complaint feedback. Mechanism.
Additional Requirements:
∎ Cox's Bazar inhabitant and must know local language.
∎ Familiar with and abide by the NGO/Red Cross Code of Conduct, the People in Aid Code, HAP, Core Humanitarian standards
∎ Oral and written communication skills in English and Bengali
∎ At least two years hands on experience in INGO and Emergency context
∎ Ability to work in a team
∎ Work under pressure and can take additional responsibilities
∎ Intermediate level of computer literacy using of Microsoft Office Microsoft Word, Excel, MS Power Point, & email , internet browsing
∎ Proven skill in quantitative and report writing
∎ World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions; accordingly all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy.
∎ World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
Application Deadline: 28 Jan 2021
Company Information:
∎ 23 Jan 2021
∎ World Vision Bangladesh - Cox's Bazar Special Zone
∎ Address : Abedin Tower (2nd floor), 35 Kemal Ataturk Avenue, Banani, Dhaka - 1213, P.O. Box: 9071
Hotel Bay Marina, (1st Floor) Plot# 61, Block # B, PWD Residential Area, 4700 Cox's Bazar
∎ Web : http://www.wvi.org/bangladesh
Category: NGO/Development
