Head Of Service Delivery

Job Description

Title: Head Of Service Delivery

Company Name: Intellier Ltd ( Sister Concern of Team Group)

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Four-year university degree or MSc degree or Post Graduate Diploma in the field of computer science/Information Technology.
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Experience Requirements:
∎ 10 to 12 year(s)

Job Responsibilities:
∎ Design and implement short- and long-term strategies to support overall IT and business strategies and ensure that the infrastructure capacity meets existing and future requirements.
∎ Implement and operate IT service management to ensure high level of services and meeting quality and customer acceptance criteria.
∎ Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
∎ Establish service level agreements with business units and Service Providers.
∎ Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
∎ Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
∎ Assist with the planning and deployment of infrastructure security measures.
∎ Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, Data, Voice and Video communication, Data Center and Disaster Recovery site and so on.
∎ Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
∎ Define hardware and software standards in conjunction with owners and stakeholders.
∎ Test network/server performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
∎ Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

Additional Requirements:
∎ 10 years + of experience managing and delivering infrastructure design and operational excellence.
∎ Experience in Collaboration services (MS Exchange, SharePoint, Lync/OCS, skype for business, PKI infrastructure, DLP, SCOM, SCSM etc.)
∎ Strong knowledge of and demonstrated experience with program and project management principles and processes

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Oct 2021

Company Information:
∎ 12 Oct 2021
∎ Intellier Ltd ( Sister Concern of Team Group)
∎ Address : Corporate Office: ABC Heritage (2nd & 5th Floor), Plot # 2 & 4, Jashimuddin Avenue, Sector # 3, Uttara C/A, Dhaka-1230.
∎ Web : www.teambd.com

Category: IT/Telecommunication