Guest Service Manager
Job Description
Title: Guest Service Manager
Company Name: Grace Cox Smart Hotel
Vacancy: 01
Job Location: Cox's Bazar (Cox's Bazar Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ 6 to 10 year(s)
∎ The applicants should have experience in the following area(s):
Operation
Job Responsibilities:
∎ Fully responsible for all aspects of all departments.
∎ Support and work with all Head of Departments in all aspects of running this hotel.
∎ Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
∎ Conduct regular operations team meeting with all the HOD daily.
∎ Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
∎ Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
∎ Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
∎ Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
∎ Inspecting all departments for SOP implementation.
∎ Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
∎ Monitor the co-ordination between all departments for smooth & efficient operations.
∎ Assessing and reviewing customer satisfaction and service recovery process.
∎ Meet all dept. heads to review & train the staff to upkeep the human capital.
∎ Identifying staff learning needs and assisting with development
∎ Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
∎ Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
∎ Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
∎ Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
∎ Responsible for the overall management of the operation of the hotel.
∎ Any other duties assigned.
Additional Requirements:
∎ Age 28 to 40 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: August 12, 2019
Company Information:
∎ Grace Cox Smart Hotel
∎ Address : House:22, Block :C, Kolatoli, Sea Beach Road.Cox's Bazar Bangladesh.
∎ Web : http://www.hotelgracecox.com
∎ Business : Grace Cox Smart Hotel, an elegant and cozy business boutique hotel with Four-star standard services is resided in Kolatoli, World largest sea beach only is just 1 kilometers away from Grace Cox Smart Hotel that takes just 5 minutes’ walk to reach there.
Category: Hospitality/ Travel/ Tourism
